Senior Retail Operations & Growth Leader

Woolworths Holdings Limited; Cape Town, Durban; On-site; ZAR 502,000 - 837,000; Full time

Benefits offered by this job

Annual Performance Bonus

Medical Aid

Pension Fund

Employee Discounts

Leadership Development Programs

Paid Leave

Wellness Benefits

Job summary

Woolworths Holdings Limited seeks an experienced Retail Operations Manager to lead store performance, improve efficiency, and drive revenue growth across assigned locations. You will oversee day-to-day store operations, workforce planning, and profitability initiatives to ensure exceptional customer service and brand standards.

The role requires 5–8+ years in retail management, strong inventory and analytics skills, and leadership capabilities to develop teams and execute growth strategies.

Qualifications

• Bachelor’s degree in business, retail management, marketing, commerce or related field.
• Retail management certifications advantageous.
• Leadership and operational management training preferred.
• Minimum 5–8 years of experience in retail management or store operations.
• Proven experience leading high-performing retail teams.
• Strong understanding of inventory management and retail analytics.
• Experience managing sales targets and operational budgets.
• Exposure to large-scale retail environments is preferred.

Responsibilities

• Oversee day-to-day store operations and overall business performance.
• Develop and implement sales growth strategies.
• Monitor profitability and operational efficiency.
• Lead workforce planning, recruitment, and staff development.
• Ensure exceptional customer service and brand standards.
• Analyze sales reports and KPIs.
• Manage stock control, inventory accuracy, and replenishment.
• Oversee visual merchandising and store presentation standards.
• Implement loss prevention and compliance procedures.
• Coordinate promotional campaigns and seasonal sales activities.
• Drive customer loyalty and retention initiatives.
• Manage vendor and supplier relationships where required.
• Ensure adherence to company policies and retail regulations.
• Support digital transformation and omnichannel retail initiatives.

Skills

Retail Management

Store Operations

Customer Service

Sales Leadership

Inventory Control

Retail Analytics

Team Leadership

Workforce Planning

Visual Merchandising

Profitability Management

Business Development

Retail Strategy

Operational Excellence

Performance Management

Loss Prevention

Budget Management

Customer Experience

Supply Chain Coordination

Staff Training

Revenue Growth

Education

Bachelor’s Degree in Business Administration/Retail Management/Marketing/Commerce

Retail management certifications advantageous

Leadership and operational management training

Job description

Woolworths Holdings Limited seeks an experienced Retail Operations Manager to lead store performance, improve efficiency, and drive revenue growth across assigned locations. You will oversee day-to-day store operations, workforce planning, and profitability initiatives to ensure exceptional customer service and brand standards.

The role requires 5–8+ years in retail management, strong inventory and analytics skills, and leadership capabilities to develop teams and execute growth strategies.