Senior Retail Associate - E-commerce Specialist

Placements24; Gauteng; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Fully remote work arrangement

Flexible schedule

Professional growth opportunities

Online training resources

Job summary

Placements24 is seeking a Senior Retail Associate with e-commerce expertise to drive online sales from a remote home office. You will manage product listings, process orders, and resolve customer inquiries while shaping the brand’s online presence.

The role emphasizes data analysis, conversion optimization, and collaboration with marketing to boost traffic and revenue in a fully remote setting.

Qualifications

• Proven experience in an e-commerce or online retail role.
• Proficiency with e-commerce platforms (Shopify/WooCommerce) and digital marketing tools.
• Strong communication skills suited to remote work.
• Solid ability to analyze sales data and website analytics.
• Ability to work independently in a remote environment.

Responsibilities

• Manage and maintain the company’s e-commerce platform with accurate product listings.
• Process online orders and coordinate with logistics for timely delivery.
• Respond to customer inquiries via email, chat, or phone in a professional manner.
• Analyze sales data and website traffic to identify trends and opportunities.
• Develop strategies to improve online conversion rates and customer retention.
• Collaborate with marketing to support digital campaigns and promotions.

Skills

E-commerce management

Shopify/WooCommerce

Digital marketing tools

Data analytics

Remote communication

Tools

Shopify

WooCommerce

Google Analytics

Job description

About the Role

Our client is seeking a highly motivated and experienced Senior Retail Associate with a specialization in e-commerce to join their remote team based in Tembisa . This role is crucial for managing and optimizing the online sales channel, ensuring a seamless digital shopping experience for customers. You will be instrumental in driving online sales growth, managing product listings, processing orders, and handling customer inquiries through digital platforms. This is a unique opportunity for a tech-savvy individual to shape the e-commerce strategy of a prominent retail brand, contributing directly to its online market presence and success, all from the comfort of their home office.

Key Responsibilities

• Manage and maintain the company's e-commerce platform, ensuring product accuracy and attractive presentation.
• Process online orders efficiently, coordinating with logistics for timely dispatch and delivery.
• Respond to customer inquiries and resolve issues via email, chat, or phone in a timely and professional manner.
• Analyze e-commerce sales data and website traffic to identify trends and recommend improvements.
• Develop and implement strategies to increase online conversion rates and customer retention.
• Collaborate with marketing teams on digital campaigns and promotions to drive online traffic and sales.

Requirements

• Proven experience in an e-commerce or online retail role, preferably as a Senior Retail Associate .
• Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce) and digital marketing tools.
• Excellent communication and customer service skills, adapted for remote interaction.
• Strong analytical skills with the ability to interpret sales data and website analytics.
• Ability to work independently and manage time effectively in a remote work environment.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Opportunities for professional growth in the rapidly expanding e-commerce sector.
• Access to online training resources and skill development.
• Be part of an innovative and forward-thinking digital retail team.