Senior Retail Associate

Placements24; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Staff discounts

Professional development opportunities

Supportive team environment

Job summary

Placements24 in Cape Town is looking for a Senior Retail Associate to join our vibrant team. You will deliver exceptional customer experiences, support store operations, and coach junior staff in policy and service standards.

The role involves handling complex inquiries, assisting with visual merchandising, and ensuring stock presentation. You will work flexible hours, including weekends, and contribute to maintaining the store's reputation for quality products and service in the Western Cape.

Qualifications

• Minimum 3 years of experience in a customer-facing retail role.
• Excellent communication and interpersonal skills.
• Proficiency with POS systems and basic computer skills.
• Ability to work flexible hours, including weekends and holidays.
• Experience in a lead or senior associate role is advantageous.

Responsibilities

• Provide exceptional customer service, assisting shoppers with product selection and inquiries.
• Process sales transactions accurately and efficiently using the POS system.
• Assist in maintaining store presentation, including stocking shelves and organizing merchandise.
• Support the store management team with daily operations, including opening and closing procedures.
• Train and mentor new associate team members on store policies and customer service standards.
• Handle customer complaints and resolve issues to ensure customer satisfaction.

Skills

Customer service

Communication

POS proficiency

Flexibility

Leadership experience

Tools

POS systems

Job description

About the Role

Our client is seeking a dedicated and experienced Senior Retail Associate to join their vibrant team in Cape Town . This role is crucial in providing outstanding customer experiences and supporting the store's operational efficiency. As a senior member of the team, you will assist with training new staff, handle complex customer inquiries, and contribute to visual merchandising efforts. You will be a key player in maintaining the store's reputation for quality products and exceptional service in the beautiful Western Cape .

Key Responsibilities

• Provide exceptional customer service, assisting shoppers with product selection and inquiries.
• Process sales transactions accurately and efficiently using the POS system.
• Assist in maintaining store presentation, including stocking shelves and organizing merchandise.
• Support the store management team with daily operations, including opening and closing procedures.
• Train and mentor new associate team members on store policies and customer service standards.
• Handle customer complaints and resolve issues to ensure customer satisfaction.

Requirements

• Minimum 3 years of experience in a customer-facing retail role.
• Excellent communication and interpersonal skills.
• Proficiency with POS systems and basic computer skills.
• Ability to work flexible hours, including weekends and holidays.
• A strong work ethic and a positive attitude.
• Experience in a lead or senior associate role is advantageous.

Benefits

• Competitive salary and potential for performance-based incentives.
• Opportunities for professional development and advancement within the retail sector.
• Staff discounts on a wide range of products.
• A dynamic and supportive team environment.
• Exposure to diverse customer interactions in a scenic city location.