Senior Remote Technical Support Specialist

Placements24; Stellenbosch; Hybrid; ZAR 700,000 - 950,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Health, dental, vision insurance

Annual leave & holidays

Training & certifications budget

Career growth opportunities

Stock options/bonuses

Job summary

Placements24 seeks a Senior Technical Support Specialist to join a remote-first team. You will provide high-level support for complex software, mentor juniors, and work with engineering to improve products. The role requires independent work, strong communication, and expertise across Windows, macOS, Linux, and cloud platforms.

The position offers a fully remote arrangement with flexible hours, competitive salary, and a focus on employee growth within a leading software development firm.

Qualifications

• 7+ years of experience in technical support or related IT role.
• Proven ability to diagnose and resolve complex software/hardware issues.
• Strong knowledge of Windows, macOS and Linux; networking basics.

Responsibilities

• Provide expert-level technical support for complex software and system issues.
• Diagnose, troubleshoot, and resolve customer technical problems.
• Document solutions and create knowledge base articles.
• Mentor junior technical support staff.
• Collaborate with engineering and product teams on bug fixes and feature enhancements.
• Analyze support trends to identify systemic issues and improvements.
• Manage customer escalations and ensure timely resolutions.
• Develop and maintain technical documentation and user guides.
• Stay current with new technologies and product updates.
• Contribute to continuous improvement of support processes and tools.

Skills

Technical support

Customer support

Analytical thinking

Documentation

Mentoring

Education

Bachelor's degree in CS/IT

Tools

Python

Bash

AWS/Azure/GCP

Job description

Placements24 seeks a Senior Technical Support Specialist to join a remote-first team. You will provide high-level support for complex software, mentor juniors, and work with engineering to improve products. The role requires independent work, strong communication, and expertise across Windows, macOS, Linux, and cloud platforms.

The position offers a fully remote arrangement with flexible hours, competitive salary, and a focus on employee growth within a leading software development firm.