Senior Remote Field Service Engineer Industrial Diagnostics

Placements24; Mossel Bay; Hybrid; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary package

Health, dental, and vision insurance

Generous paid time off

Job summary

Placements24 seeks a Senior Field Service Technician to join a highly capable remote team. You will provide expert remote support, diagnose complex industrial machinery, and guide on-site teams to efficient repairs, leveraging remote access tools and a proactive maintenance mindset.

With a minimum of 7 years in field service and strong mechanical, electrical, and control systems knowledge, you will contribute to product improvements while traveling occasionally for critical interventions when

Qualifications

• Minimum of 7 years of proven experience in field service, technical support, or a related role, with a strong emphasis on complex machinery.
• Demonstrable expertise in diagnosing and resolving issues across mechanical, electrical, and control systems.
• Proficiency with remote diagnostic tools, diagnostic software, and virtual communication platforms (e.g., TeamViewer, Zoom, Slack).

Responsibilities

• Provide expert remote technical support for installation, maintenance, and repair of complex industrial machinery.
• Conduct in-depth remote diagnostics using advanced software and remote access tools to identify root causes of equipment malfunctions.
• Develop and deliver clear, concise technical guidance and troubleshooting procedures to on-site personnel and customers via virtual communication channels.
• Analyze equipment performance data and customer feedback to proactively identify potential issues and recommend preventative maintenance strategies.
• Collaborate with engineering teams to relay field feedback, contributing to product improvement and future design iterations.

Skills

Field service experience

Technical support

Diagnostics

Remote diagnostics

Communication

Education

Engineering degree

Tools

TeamViewer

Zoom

Slack

Job description

Placements24 seeks a Senior Field Service Technician to join a highly capable remote team. You will provide expert remote support, diagnose complex industrial machinery, and guide on-site teams to efficient repairs, leveraging remote access tools and a proactive maintenance mindset.

With a minimum of 7 years in field service and strong mechanical, electrical, and control systems knowledge, you will contribute to product improvements while traveling occasionally for critical interventions when