Senior Process Optimization Lead

Placements24; Cape Town; On-site; ZAR 900,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

Training opportunities

Health insurance

Retirement plan

Career growth

Generous leave

Cape Town office

Job summary

Placements24 is seeking a highly experienced Lead Business Process Analyst to join our Cape Town practice. You will lead end-to-end process analysis and re-engineering for diverse clients, driving operational excellence and tangible improvements.

In this client-facing role you will mentor junior consultants, develop comprehensive process documentation, and collaborate with IT to implement optimized workflows and performance metrics.

Qualifications

• Bachelor's degree in Business Administration, Industrial Engineering, or related quantitative field.
• Minimum 6 years in business process analysis, consulting, or operations management.
• Experience leading process improvement initiatives and managing project teams.
• Proficiency with BPMN and Visio; knowledge of Lean, Six Sigma or similar methodologies.
• Strong analytical, communication, and stakeholder management skills.
• Ability to work independently and in fast-paced consulting environments.
• Experience with Cape Town or Western Cape clients preferred.

Responsibilities

• Lead end-to-end business process analysis and redesign for clients.
• Develop process documentation: flowcharts, data models, SOPs.
• Identify bottlenecks and opportunities for improvement.
• Design and recommend optimized processes and workflows.
• Facilitate workshops to gather requirements and validate designs.
• Mentor junior analysts and provide technical guidance.
• Collaborate with IT to integrate process changes with systems.
• Develop KPIs to measure impact of improvements.
• Prepare reports and present findings to leadership.

Skills

Business analysis

Team leadership

BPMN

Visio

Lean Six Sigma

Stakeholder management

Analytical thinking

Education

Bachelor's degree in Business Administration or related

Tools

BPMN

Visio

Job description

Placements24 is seeking a highly experienced Lead Business Process Analyst to join our Cape Town practice. You will lead end-to-end process analysis and re-engineering for diverse clients, driving operational excellence and tangible improvements.

In this client-facing role you will mentor junior consultants, develop comprehensive process documentation, and collaborate with IT to implement optimized workflows and performance metrics.