Senior BPO Process Optimization Consultant – Pretoria

Placements24; Pretoria; Hybrid; ZAR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Competitive salary and performance‑dr­

Comprehensive health, dental, and vis­

Professional development allowances

Career progression opportunities

Reimbursement of business expenses

Job summary

Placements24 is seeking a Lead Management Consultant specializing in Business Process Optimization (BPO) in Pretoria, Gauteng. The role involves leading engagements, redesigning processes, and delivering improvements across diverse industries.

Ideal candidates will have a strong track record in management consulting, Lean Six Sigma expertise, and the ability to drive change with senior stakeholders. This senior role offers exposure to high-impact projects and career progression.

Qualifications

• Master’s degree in Business Administration, Operations Management, Engineering, or a related field; MBA preferred.
• Minimum of 9 years of experience in management consulting with focus on BPO and OP improvement.
• Proven track record leading complex BPO projects with measurable results.

Responsibilities

• Lead client engagements focused on business process analysis, redesign, and optimization.
• Develop strategies to improve operational efficiency, streamline workflows and reduce costs for clients in Pretoria, Gauteng.
• Utilize process mapping tools to identify bottlenecks and areas for improvement.
• Design and implement optimized processes aligned with client objectives and best practices.
• Manage project teams to deliver BPO initiatives on time and within budget.
• Advise senior management on process improvements and change management strategies.
• Facilitate workshops and training sessions for client teams on new processes and systems.
• Conduct performance measurement to ensure sustained improvements.
• Contribute to the firm’s intellectual capital in business process optimization and operational excellence.
• Build and maintain relationships with client stakeholders at all levels.

Skills

Lean Six Sigma

Change management

Leadership

Client engagement

Problem solving

Communication

Education

Master's degree in Business Administration or related field

Tools

Visio

ARIS

Job description

Placements24 is seeking a Lead Management Consultant specializing in Business Process Optimization (BPO) in Pretoria, Gauteng. The role involves leading engagements, redesigning processes, and delivering improvements across diverse industries.

Ideal candidates will have a strong track record in management consulting, Lean Six Sigma expertise, and the ability to drive change with senior stakeholders. This senior role offers exposure to high-impact projects and career progression.