Senior Operations Manager - Large-Scale Insurance Ops

Concentrix; Cape Town; On-site; ZAR 1,200,000 - 1,700,000; Full time

Benefits offered by this job

Great on-site amenities

Comprehensive Pension Plans

Medical aid/insurance

32 days of annual leave

Employee Assistance Program

Group Life Assurance

Employee Stock Purchase Plan

Job summary

Concentrix in Cape Town is seeking an experienced Operations Manager to lead a large, fast-paced UK home insurance customer operation. You will drive performance, ensure compliance, and develop leadership capability across 120 agents and 8-9 Team Leaders in a regulated environment.

You'll balance customer outcomes with commercial and regulatory priorities, build trusted client relationships, and foster continuous improvement.

Qualifications

• Proven experience as an Operations Manager in a large-scale customer operation.
• UK financial services experience is preferred, ideally insurance.
• Experience working in a regulated environment with emphasis on compliance, quality and customer outcomes.
• Strong track record delivering results against changing performance metrics.

Responsibilities

• Lead day-to-day operational management of a large, fast-paced UK home insurance account.
• Drive improvements across sales, service and claims support activity.
• Monitor performance data, identify trends, and prioritise action.
• Develop leadership capability and drive continuous improvement across the team.

Skills

Operations leadership

UK insurance experience

Regulated compliance

Data-driven decisions

Education

Bachelor’s or similar in business/operations

Tools

Excel

CRM software

Job description

Concentrix in Cape Town is seeking an experienced Operations Manager to lead a large, fast-paced UK home insurance customer operation. You will drive performance, ensure compliance, and develop leadership capability across 120 agents and 8-9 Team Leaders in a regulated environment.

You'll balance customer outcomes with commercial and regulatory priorities, build trusted client relationships, and foster continuous improvement.