Branch Operations Manager

Placements24; Centurion; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Annual bonus potential

Health insurance

Paid time off

Retirement fund contributions

Leadership training

Career progression

Dynamic work environment

Job summary

Placements24 is seeking a strategic and hands-on Branch Operations Manager to oversee our Centurion location. You will lead the operational team, manage resources, and drive service delivery to meet business objectives.

You will monitor budgets, exercise P&L responsibility, and implement policies to improve efficiency, compliance, and customer satisfaction while fostering a high-performance culture.

Qualifications

• Bachelor's degree in Business Management, Finance, or related field.
• At least 7 years of experience in operations management, with branch/retail focus.
• Experience in financial management, budgeting and P&L responsibility.
• Strong leadership and team management capabilities.
• Excellent communication and stakeholder management skills.
• Proficiency in CRM software and operational analytics tools.

Responsibilities

• Manage all operational activities of the branch, including service delivery, staff performance, and resource allocation.
• Develop and implement operational policies and procedures to enhance efficiency and compliance.
• Monitor branch financial performance, manage budgets, and control operational costs effectively.
• Lead and develop a team of branch staff, ensuring high levels of performance and customer engagement.
• Oversee risk management and ensure adherence to all regulatory and safety standards.
• Drive continuous improvement initiatives to optimize branch operations and customer experience.

Skills

Leadership

Communication

Stakeholder management

Team management

Education

Bachelor's degree in Business Management, Finance, or related field

Tools

CRM software

Operational analytics tools

Job description

About the Role

Our client is looking for a strategic and hands‑on Branch Operations Manager to oversee operations at their Centurion location. This role is responsible for ensuring the efficient functioning of the branch, managing resources, and leading the operational team to achieve business objectives. The ideal candidate will possess strong leadership skills, a keen understanding of financial management, and a proven ability to optimize processes. This position offers a significant opportunity to influence branch performance and contribute to the overall success of the organization, with a focus on driving operational excellence and customer satisfaction.

Key Responsibilities

• Manage all operational activities of the branch, including service delivery, staff performance, and resource allocation.


• Develop and implement operational policies and procedures to enhance efficiency and compliance.


• Monitor branch financial performance, manage budgets, and control operational costs effectively.


• Lead and develop a team of branch staff, ensuring high levels of performance and customer engagement.


• Oversee risk management and ensure adherence to all regulatory and safety standards.


• Drive continuous improvement initiatives to optimize branch operations and customer experience.

Requirements

• Bachelor's degree in Business Management, Finance, or a related field.


• At least 7 years of experience in operations management, with a focus on branch or retail operations.


• Demonstrated experience in financial management, budgeting, and P&L responsibility.


• Strong leadership and team management capabilities.


• Excellent communication and stakeholder management skills.


• Proficiency in CRM software and operational analytics tools .

Benefits

• Competitive salary with annual bonus potential based on branch performance.


• Comprehensive health insurance, including medical and dental coverage.


• Generous paid time off and retirement fund contributions.


• Opportunities for leadership training and career progression within the company.


• A dynamic work environment with a focus on innovation and teamwork.