Senior Operations Leader - Growth, Service & Compliance

JVR Software; Durban; Presencial; ZAR 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

JVR Software in Durban, KwaZulu-Natal, seeks an experienced General Manager to oversee daily operations, drive profitability and implement company standards. You will lead diverse teams across finance, HR, IT and operations, balancing stakeholder needs with regulatory compliance.

The role emphasizes CRM platforms, process optimization and strong people management to achieve service excellence and scalable growth.

Formación

• 10+ years of experience in a General Management or senior operational leadership role.
• Broad exposure to finance, operations, HR, IT and team management.
• Experience with CRM platforms and operating systems.
• Strong commercial awareness and financial management capabilities.
• Proven ability to lead, motivate and manage diverse teams.
• Analytical, solutions-driven and capable of tough decisions.
• People-oriented with the confidence to be assertive when needed.
• Strong planning, organizational and administrative skills.
• Hands-on leadership style with accountability and results.
• Ability to balance operational performance, customer experience and compliance.

Responsabilidades

• Oversee daily operations, productivity and profitability.
• Implement company policies, procedures and operational standards.
• Ensure compliance with relevant industry regulations and company requirements.
• Lead, motivate and develop teams across multiple functions.
• Drive customer satisfaction and service excellence.
• Oversee operational processes, CRM platforms and business systems.
• Identify opportunities to improve efficiency and overall business performance.
• Foster a positive working environment that attracts and retains talent.
• Maintain high standards of administration, organisation and service delivery.

Conocimientos

Senior leadership

Cross-functional leadership

Financial management

CRM platforms

Operations management

People management

Decision making

Analytical thinking

Planning & organization

Compliance awareness

Herramientas

CRM platforms

Operational systems

IT systems

Descripción del empleo

JVR Software in Durban, KwaZulu-Natal, seeks an experienced General Manager to oversee daily operations, drive profitability and implement company standards. You will lead diverse teams across finance, HR, IT and operations, balancing stakeholder needs with regulatory compliance.

The role emphasizes CRM platforms, process optimization and strong people management to achieve service excellence and scalable growth.