Senior Operations Leader: Growth, Service & Profitability

Network Finance; Durban; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Network Finance seeks an experienced General Manager to oversee Durban-based operations, driving productivity, profitability, and policy compliance. The role requires leading cross-functional teams, shaping business plans, and delivering service excellence across all operational facets.

The ideal candidate has 10+ years in senior operational leadership, with strong financial acumen and CRM/IT systems experience, to balance performance with customer experience and regulatory adherence.

Qualifications

• 10+ years' experience in a General Management or senior operational leadership role

Responsibilities

• Oversee daily operations, productivity and profitability
• Implement company policies, procedures and operational standards
• Develop and manage business plans, budgets and financial performance
• Ensure compliance with relevant industry regulations and company requirements
• Lead, motivate and develop teams across multiple functions
• Drive customer satisfaction and service excellence
• Oversee operational processes, CRM platforms and business systems
• Identify opportunities to improve efficiency and overall business performance
• Foster a positive working environment that attracts and retains talent
• Maintain high standards of administration, organisation and service delivery

Skills

General management

Operations leadership

CRM platforms

Financial management

People management

Strategic planning

Analytical thinking

Decision making

Team development

Customer service

Education

Qualification open

Tools

CRM platforms

Operational systems

Job description

Network Finance seeks an experienced General Manager to oversee Durban-based operations, driving productivity, profitability, and policy compliance. The role requires leading cross-functional teams, shaping business plans, and delivering service excellence across all operational facets.

The ideal candidate has 10+ years in senior operational leadership, with strong financial acumen and CRM/IT systems experience, to balance performance with customer experience and regulatory adherence.