Senior OD Specialist - Nutun

Trending Talent Solutions; Durban; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Trending Talent Solutions seeks a Senior Organisational Development Specialist in Durban to lead OD strategy, coaching, and leadership development across campaigns.

You will partner with HR, L&D, and operations to design interventions, manage projects, measure impact, and strengthen culture in a fast-paced BPO environment.

Requires 4+ years in OD/HR, a Bachelor’s in related field, and proven track record of driving performance and engagement.

Qualifications

• Bachelor’s degree in Human Resources, Industrial/Organisational Psychology, Business Management or related field preferred.
• Minimum of 4 years’ experience in operations within the BPO sector.
• Currently in a senior leadership role (OM level & above).

Responsibilities

• Design and implement OD initiatives aligned to business objectives.
• Lead coaching and mentoring for senior leaders to enhance performance.
• Partner with HR, L&D, and Operations to drive engagement and culture.

Skills

Stakeholder management

Leadership development

Coaching

Change management

Project management

Data analytics

Excel

PowerPoint

HR systems

Education

Bachelor's degree in HR/Organisational Psychology

Matric (grade12)

Tools

MS Office

HRIS

Analytics tools

Job description

To support the development and performance of employees and Senior leaders through impactful learning, coaching, mentoring and organisational development initiatives. The role will identify development needs, design and facilitate interventions, and manage projects that support business performance, employee engagement and organisational culture.

Important to note:

• The successful candidate will be required to work flexible shifts (9am to 6pm and 1pm to 10pm)

Responsibilities

Learning & Facilitation

• Design and facilitate engaging learning programmes for employees, Senior leaders.
• Deliver training in areas such as advanced communication skills, customer experience, leadership, performance management and soft skills.
• Adapt learning content to meet business and employee needs.
• Evaluate the effectiveness of learning interventions and identify opportunities for improvement.

Coaching & Mentoring

• Provide one-on-one and group coaching to support employee and senior leadership development.
• Mentor senior leaders and senior managers to strengthen their leadership capabilities.
• Support individuals in identifying development areas and creating practical action plans.
• Use appropriate coaching methodologies to drive behavioural and performance improvements.

Organisational Development

• Identify development gaps and recommend interventions that support business objectives.
• Develop initiatives that improve employee capability, engagement and performance.
• Support the development of organisational culture through targeted learning and behavioural initiatives.
• Partner with senior stakeholders to understand people-related challenges and develop practical solutions.

Leadership Development

• Develop and facilitate programmes focused on management and senior leadership capability.
• Support new and existing managers with skills such as performance management, communication, conflict resolution, delegation and team development.
• Identify emerging leaders and support their development through structured programmes and mentoring.

Performance Improvement

• Work closely with operations and management to identify performance gaps and development needs.
• Use performance data, observations and feedback to inform learning interventions.
• Support initiatives aimed at improving productivity, quality, customer experience and employee performance.
• Measure the impact of interventions and make recommendations based on results.

Stakeholder Management

• Build strong relationships with operations, HR, leadership and other key stakeholders.
• Act as a trusted learning and development partner to the business.
• Proactively identify opportunities where learning or organisational development can add value.
• Communicate recommendations clearly and influence stakeholders to support development initiatives.
• Take a proactive approach to identifying opportunities for improvement.
• Develop creative and innovative learning solutions rather than relying solely on traditional training methods.
• Stay informed of emerging trends and best practices in learning, coaching and organisational development.
• Challenge existing approaches and introduce new ideas that improve employee and business outcomes.

Project Management

• Manage learning and organisational development projects from planning through to implementation.
• Develop project plans, timelines and deliverables.
• Coordinate with internal stakeholders and ensure projects are delivered effectively and on time.
• Track project outcomes and provide regular progress updates.
• Strong organisational development and stakeholder influencing skills.
• Excellent communication, presentation, facilitation, and interpersonal abilities.
• Strong knowledge of organisational development, talent management, change management, and employee engagement principles.
• Strong analytical and problem-solving skills with the ability to interpret data and translate insights into practical interventions.
• Strong coaching and facilitation capability across different levels of an organisation.
• Strategic and commercial thinking, with the ability to connect OD initiatives to business objectives.
• Strong project management and organisational skills with the ability to manage multiple initiatives simultaneously.
• Proficiency in MS Office, particularly Excel and PowerPoint, and experience working with HR/OD systems and analytics tools.
• Ability to build effective relationships and influence stakeholders without direct authority.
• Ability to work effectively in a fast-paced, high-volume BPO environment.
• Strong attention to detail with a structured and methodical approach.
• Initiative and a proactive approach to identifying organisational challenges and implementing solutions.
• Adaptability and resilience when working through organisational change and evolving business requirements.

Experience & Qualifications

• Matric or NQF Level 4 equivalent.
• Bachelor’s degree in Human Resources, Industrial / Organisational Psychology, Business Management, or a related field preferred.
• Minimum of 4 years’ experience in operations within the BPO sector.
• Must currently be in a senior leadership role (OM level & above only)
• Experience across multiple campaigns, Geo’s and lines of business.
• Consistent proven track record of strong performance.
• Experience in change and performance management.
• Accredited Assessor/ Moderator certification (SETA/ODETDP) advantageous.

Prerequisites:

• Clear disciplinary record.
• Clear criminal and credit history.
• Able to work flexible shifts.

Authority & reporting line

• The Senior Organisational Development Specialist will provide specialist OD support and guidance across the organisation and will lead or contribute to key organisational development, talent, leadership, engagement, and change initiatives.
• The role will work closely with HR, L&D, Operations, and senior leadership to ensure OD interventions are aligned to business requirements and effectively implemented.
• The Senior Organisational Development Specialist will report directly to the Organisational Development Manager.