Senior MSP Automation & Cloud Systems Engineer

Intelligent Technical Solutions; Cape Town; Remote; ZAR 246,000 - 351,000; Full time

Benefits offered by this job

Health plans / HMO

Life Insurance

Flexible benefit reimbursement

Paid Time Off

Maternity/Paternity leave

Paid US holidays

Night shift bonus

Salary advancement/loan

Health & Wellness program

Company-paid training & certification

Job summary

Intelligent Technical Solutions is seeking a Centralized Services Engineer I to lead MSP automation, backup architecture, and system optimization for Windows/Azure environments. The role targets a senior-level technologist who can escalate issues, automate tasks, and drive tool integrations across RMM, PSA, and MDM platforms.

You will design, deploy, and verify Veeam-based backups, maintain ConnectWise Automate/Manage, and collaborate with teams to ensure reliable service delivery and rapid

Qualifications

• 3+ years of MSP experience in a similar role.
• Microsoft certifications and networking credentials are advantageous.
• Strong Windows Server, Azure, and backup tooling knowledge.

Responsibilities

• Escalate complex issues beyond the helpdesk and coordinate remediation.
• Oversee onboarding/offboarding for users and clients.
• Design and maintain datacenter and cloud infra on Windows/Azure.
• Design, deploy, and verify Veeam backup architectures.
• Maintain and enhance ConnectWise Automate scripts and workflows.
• Manage MDM with Addigy and Intune, and automate tasks.
• Keep PSA (ConnectWise Manage) workflows healthy and documented.
• Evaluate MSP tools and integrate them to boost efficiency.
• Architect Windows and third-party patching processes.
• Create and maintain infrastructure documentation and runbooks.

Skills

Windows Server

Azure

RMM Automate

PowerShell

Intune

Addigy

ConnectWise Manage

Veeam

MSSQL

MySQL

Networking

Scripting

Backup architecture

Education

Microsoft certifications

Networking certifications

Tools

ConnectWise Automate

ConnectWise Manage

Veeam

Job description

Intelligent Technical Solutions is seeking a Centralized Services Engineer I to lead MSP automation, backup architecture, and system optimization for Windows/Azure environments. The role targets a senior-level technologist who can escalate issues, automate tasks, and drive tool integrations across RMM, PSA, and MDM platforms.

You will design, deploy, and verify Veeam-based backups, maintain ConnectWise Automate/Manage, and collaborate with teams to ensure reliable service delivery and rapid