24/7 Central Services Engineer - Backup & RMM Pro

Ekco; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Birthday Leave

Company Pension Scheme

Employee Assistance Programme (EAP)

EkcOlympics

Pluralsight access

International progression

Job summary

Ekco is seeking a Level 2 Service Desk Engineer to join our 24/7 operations. You will manage client backups, onboard/offboard customers, and handle automation and monitoring in NinjaOne while supporting ConnectWise Manage.

You will work with Microsoft 365, Azure, AD, and Windows/Mac environments to ensure smooth, secure service delivery. You’ll be part of a global MSP with a strong security-first approach and a focus on continuous development, with benefits and international progression

Qualifications

• 2+ years as a Level 2 Service Desk Engineer or similar role.
• Proven knowledge of ticketing systems and RMM tools.
• Experience with Microsoft 365, Azure and Active Directory.
• Experience in backup solutions and networking hardware.
• Familiar with Windows Server OS and virtualization.
• IT certifications such as CompTIA A+ and Network+ are preferred.

Responsibilities

• Deliver 24/7 services within a team shift.
• Manage and report on client backups.
• Onboard new customers into Central Services and offboard existing ones.
• Create and manage automations in NinjaOne and monitors in NinjaOne.
• Handle ConnectWise Manage and NinjaOne related requests.

Skills

Ticketing system

RMM system

Microsoft 365

Azure

Active Directory

Windows

Mac OS

Backup solutions

Networking hardware

Windows Server

Virtualization

CompTIA A+

Network+

Azure certifications

Tools

ConnectWise Manage

NinjaOne

Job description

Ekco is seeking a Level 2 Service Desk Engineer to join our 24/7 operations. You will manage client backups, onboard/offboard customers, and handle automation and monitoring in NinjaOne while supporting ConnectWise Manage.

You will work with Microsoft 365, Azure, AD, and Windows/Mac environments to ensure smooth, secure service delivery. You’ll be part of a global MSP with a strong security-first approach and a focus on continuous development, with benefits and international progression