Senior Motor Claims Expert | Midrand Impact & Growth

Placements24; Midrand; Hybrid; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Competitive salary package

Medical aid and retirement fund

Professional development opportunities

State-of-the-art facilities

Wellness and leave benefits

Job summary

Placements24 in Midrand, Gauteng, seeks a Senior Claims Assessor with at least 5 years in motor vehicle claims to lead investigations and settlements. You will interpret complex policy wordings, review repair quotes, and manage claims end-to-end while ensuring regulatory compliance and customer satisfaction.

You will mentor juniors, liaise with assessors and repairers, and uphold meticulous records, contributing to a high-performing insurance claims team.

Qualifications

• Minimum 5 years of motor vehicle claims assessment experience in the insurance sector.
• Relevant tertiary qualification in Insurance, Law, or related field (NQF 4/5).
• Strong understanding of motor vehicle components, repair methods and accident investigations.
• Ability to interpret complex policy wordings and legal documents.
• Excellent negotiation, communication and interpersonal skills.
• Proven analytical and detail-oriented approach with deadline discipline.

Responsibilities

• Conduct thorough investigations into motor vehicle accidents to determine liability and coverage.
• Assess damages by reviewing repair quotes, invoices and expert reports.
• Negotiate settlements with policyholders, third parties, and legal representatives.
• Interpret policy wordings, endorsements and exclusions accurately.
• Manage a portfolio of claims from inception to closure with timely resolution.
• Identify potentially fraudulent claims and escalate for further investigation.
• Provide guidance to junior claims assessors and support ongoing learning.
• Maintain detailed records on the company claims management system.
• Liaise with external service providers, including assessors and repairers.

Skills

Negotiation

Communication

Interpersonal skills

Analytical thinking

Problem-solving

Attention to detail

Proficiency with claims management

Education

Tertiary qualification in Insurance, Law or related (NQF 4/5)

Tools

Claims management software

Job description

Placements24 in Midrand, Gauteng, seeks a Senior Claims Assessor with at least 5 years in motor vehicle claims to lead investigations and settlements. You will interpret complex policy wordings, review repair quotes, and manage claims end-to-end while ensuring regulatory compliance and customer satisfaction.

You will mentor juniors, liaise with assessors and repairers, and uphold meticulous records, contributing to a high-performing insurance claims team.