Senior Microsoft 365 Engineer — Hands-on, Project-driven MSP

TenacIT Solutions

Gqeberha

On-site

ZAR 420,000 - 720,000

Full time

5 days ago

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Job summary

TenacIT Solutions in Gqeberha is seeking an experienced Senior Microsoft 365 Support Engineer to join our technical team. You will support Microsoft 365 across client environments, handle escalations, and contribute to migrations and project-based delivery in a fast-paced MSP setting.

You will own hands-on troubleshooting, implement improvements, and mentor junior engineers while delivering high-quality service to diverse clients.

Qualifications

4–5+ years in IT support, systems engineering, or MSP environment.
Experience supporting multiple client environments.
Experience managing escalated incidents through to resolution.
Exposure to project implementation and cloud migration work is preferred.

Responsibilities

Troubleshoot and resolve escalated Microsoft 365, desktop, and infrastructure-related incidents.
Administer Microsoft 365 tenants, including user, mailbox, and service configuration.
Manage Exchange Online mailboxes, mail flow, spam filtering, mail tracing, and DNS-related troubleshooting.
Configure and support desktop environments, software deployments, and end-user systems.
Perform endpoint management, patching, monitoring via RMM platforms.
Support Microsoft 365 migrations, onboarding projects, and technical implementations.
Work with endpoint security and related security tooling to maintain secure client environments.
Perform root cause analysis on recurring technical issues and recommend long-term improvements.
Maintain accurate technical documentation across client environments.
Contribute to process improvement and internal operational efficiencies.
Provide mentorship and technical guidance to junior engineers where required