Intermediate IT Support Engineer

Belay Talent Solutions; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Belay Talent Solutions is seeking an Intermediate IT Support Engineer to deliver first- and second-line support in a managed services environment, focusing on Microsoft 365, Azure, Entra ID, and endpoint management. You will handle incident resolution, escalate where needed, and work to improve service quality while upholding security standards.

Candidates typically have 2–4 years in IT support, a relevant IT qualification, and strong customer service skills.

Qualifications

• Matric/Grade 12 and a relevant IT qualification.
• 2–4 years' IT support experience in service desk or systems support.
• Experience with Microsoft 365 and Windows environments.
• Knowledge of Entra ID, Active Directory and user administration.
• Experience troubleshooting hardware, software, networking and connectivity.
• Familiarity with Intune, Azure fundamentals and endpoint management.
• Valid driver's licence and willingness to travel to client sites.

Responsibilities

• Provide first- and second-line IT support in a managed services environment.
• Resolve complex technical issues and manage escalations.
• Support cloud and endpoint administration (Microsoft 365/Azure).
• Contribute to service improvement and security compliance.
• Deliver excellent customer service and stakeholder engagement.

Skills

MS 365 Admin

Azure Admin

Azure AD

AD Administration

Intune & Endpoint

User Provisioning

Windows Support

Networking TCP/IP

Incident & SLA

MFA & CA

Remote Support

Endpoint Security

Documentation

ITSM & SLA

Customer Service

Education

Diploma/Degree/Certification in IT

Job description

AnIntermediate IT Support Engineer provides first- and second-line technical support within a managed services environment, supporting Microsoft 365, Azure, identity management, endpoint devices, networking, and end-user technologies. The role is responsible for resolving more complex technical issues, managing escalations, supporting cloud and endpoint administration, and contributing to service improvement initiatives while ensuring excellent customer service and compliance with security standards.

• (Contract into permanent opportunity)

Core Skills:

• Microsoft 365 Administration & Support
• Microsoft Azure Administration
• Microsoft Entra ID (Azure AD)
• Active Directory Administration
• Microsoft Intune & Endpoint Management
• User Provisioning & Access Management
• Windows Desktop & Server Support
• Networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
• Incident, Problem & Service Request Management
• MFA & Conditional Access Support
• Remote Support & Troubleshooting
• Endpoint Security & Compliance
• Documentation & Knowledge Management
• ITSM & SLA Management
• Customer Service & Stakeholder Engagement

Minimum Requirements:

• Matric / Grade 12.
• Relevant IT qualification (Diploma, Degree, or Certification).
• 2 - 4 years' experience in IT Support, Service Desk, or Systems Support.
• Experience supporting Microsoft 365 and Windows environments.
• Working knowledge of Microsoft Entra ID, Active Directory, and user administration.
• Experience troubleshooting hardware, software, networking, and connectivity issues.
• Familiarity with Microsoft Intune, Azure fundamentals, and endpoint management.
• Experience using ticketing and remote-support tools.
• Strong troubleshooting and problem-solving skills.
• Valid driver's licence and willingness to travel to client sites if required.

Preferred Qualifications:

• Microsoft 365 Certified Fundamentals or Associate Certifications.
• Microsoft Azure Fundamentals (AZ-900) or equivalent.
• CompTIA A+, Network+, Security+, or ITIL Foundation.
• Experience in a Managed Services Provider (MSP) environment.
• Exposure to cybersecurity, endpoint security, and cloud administration.

Personal Traits:

• Customer-focused and service-oriented.
• Strong analytical and troubleshooting abilities.
• Professional and accountable.
• Excellent communication and interpersonal skills.
• Proactive and self-motivated.
• Strong attention to detail.
• Team-oriented with mentoring capability.
• Adaptable and able to manage multiple priorities.
• Security-conscious with a commitment to best practices.
• Passionate about technology and continuous learning.