After-Sales Coordinator

Hire Resolve; South Africa; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health insurance

Paid time off

Leadership training

Professional development

Job summary

Hire Resolve seeks an experienced Customer Service Manager to lead and mentor a team in a hybrid work setup based in Sandton, Gauteng. You will oversee daily operations, drive customer satisfaction initiatives, and ensure performance targets are met across touchpoints.

The ideal candidate will have a proven track record in customer service management, strong leadership, and the ability to analyze data to derive actionable insights.

Qualifications

• Proven experience in a customer service management role or team lead position.
• Strong leadership, coaching, and interpersonal skills.
• Excellent understanding of customer service principles and best practices.
• Proficiency in using CRM software and customer service tools.
• Ability to analyze data, identify trends, and develop actionable insights.
• Experience with hybrid work models and managing distributed teams is a plus.

Responsibilities

• Lead, train, and motivate a team of customer service representatives to achieve high performance.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor customer service metrics and KPIs, reporting on team performance.
• Handle escalated customer issues and complaints, ensuring timely and satisfactory resolution.
• Collaborate with other departments to ensure seamless customer experience across all touchpoints.
• Contribute to process improvements and operational efficiencies within the customer service department.

Skills

Leadership

Customer service management

CRM proficiency

Data analysis

Tools

CRM software

Customer service tools

Job description

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Our client is seeking an experienced and dynamic Customer Service Manager to lead their team in Sandton . This leadership role offers a hybrid work arrangement, providing the opportunity to manage and mentor a team while also collaborating effectively with colleagues in the office. You will be responsible for overseeing daily operations, developing strategies to enhance customer satisfaction, and ensuring the team meets performance targets. We are looking for a motivated leader with a proven track record in customer service management and a commitment to fostering a high-performing, customer-centric culture.

About the Role

Our client is seeking an experienced and dynamic Customer Service Manager to lead their team in Sandton . This leadership role offers a hybrid work arrangement, providing the opportunity to manage and mentor a team while also collaborating effectively with colleagues in the office. You will be responsible for overseeing daily operations, developing strategies to enhance customer satisfaction, and ensuring the team meets performance targets. We are looking for a motivated leader with a proven track record in customer service management and a commitment to fostering a high-performing, customer-centric culture.

Key Responsibilities

• Lead, train, and motivate a team of customer service representatives to achieve high performance.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor customer service metrics and key performance indicators (KPIs), reporting on team performance.
• Handle escalated customer issues and complaints, ensuring timely and satisfactory resolution.
• Collaborate with other departments to ensure seamless customer experience across all touchpoints.
• Contribute to process improvements and operational efficiencies within the customer service department.

Requirements

• Proven experience in a customer service management role or team lead position.
• Strong leadership, coaching, and interpersonal skills.
• Excellent understanding of customer service principles and best practices.
• Proficiency in using CRM software and customer service management tools.
• Ability to analyze data, identify trends, and develop actionable insights.
• Experience with hybrid work models and managing distributed teams is a plus.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and annual leave.
• Hybrid work flexibility.
• Opportunities for professional development and leadership training.

Our client is seeking an experienced and dynamic Customer Service Manager to lead their team in the prestigious business hub of Sandton . This leadership role is responsible for overseeing all aspects of customer service operations, ensuring exceptional client experiences and driving team performance. You will develop and implement strategies to enhance customer satisfaction, streamline support processes, and foster a high-performing, customer-centric culture within the Gauteng office.

About the Role

Our client is seeking an experienced and dynamic Customer Service Manager to lead their team in the prestigious business hub of Sandton . This leadership role is responsible for overseeing all aspects of customer service operations, ensuring exceptional client experiences and driving team performance. You will develop and implement strategies to enhance customer satisfaction, streamline support processes, and foster a high-performing, customer-centric culture within the Gauteng office.

Key Responsibilities