Senior Manager, Last-Mile Ops & Process Excellence

Amazon Inc.; Cape Town; In loco; ZAR 900.000 - 1.700.000; Tempo pieno

Descrizione del lavoro

Amazon Inc. in Cape Town seeks a Senior Manager Last Mile Ops Process Excellence to lead delivery operations, optimize routes, and drive continuous improvement across a large delivery network.

You will oversee a team of supervisors and drivers, implement real-time tracking, and collaborate with service partners to ensure timely, accurate orders while reducing costs.

Competenze

• At least 5 years in logistics or delivery operations with a last-mile focus.
• Proven experience managing a large fleet of delivery vehicles and drivers.
• Ability to optimize routes and schedules using logistics software.
• Strong leadership and performance evaluation Experience.
• Familiarity with health and safety regulations in transport.

Mansioni

• Develop and implement routing and scheduling for a large delivery fleet in Cape Town.
• Oversee daily delivery operations and meet on-time delivery targets.
• Manage, train, and mentor delivery supervisors and drivers.
• Implement tracking and logistics software to monitor fleet in real time.
• Analyze operational data to identify bottlenecks and improve efficiency.
• Ensure compliance with traffic laws, safety regs, and company policies.
• Collaborate with customer service and warehouse teams to resolve issues.
• Manage relationships with third-party logistics partners where applicable.
• Develop strategies to reduce delivery costs and fuel usage.
• Conduct regular performance reviews and provide feedback.

Conoscenze

Leadership

Team management

Analytical skills

Problem solving

Communication

GPS tracking familiarity

Formazione

Bachelor's degree in Logistics or related field

Strumenti

GPS tracking systems

Telematics

Logistics software

Descrizione del lavoro

Senior Manager Last Mile Ops Process Excellence

Our client is a rapidly expanding e-commerce and delivery network seeking a dynamic Lead Delivery Operations Specialist to spearhead their operations in Cape Town, Western Cape. This role is crucial for optimizing last-mile delivery efficiency, ensuring timely and accurate fulfillment of customer orders, and managing a large network of delivery personnel. You will be responsible for implementing best practices, leveraging technology, and driving continuous improvement in delivery processes. The ideal candidate possesses a keen eye for operational detail, exceptional problem-solving abilities, and a proven ability to lead teams in a fast-paced environment. This position offers a unique opportunity to shape the future of delivery services in one of South Africa's most vibrant cities.

Key Responsibilities

• Develop and implement efficient routing and scheduling strategies for a large delivery fleet across Cape Town.
• Oversee daily delivery operations, ensuring adherence to performance targets for on-time delivery and order accuracy.
• Manage, train, and mentor a team of delivery supervisors and drivers, fostering a high-performance culture.
• Implement and utilize advanced tracking and logistics software to monitor fleet movements and delivery progress in real-time.
• Analyze operational data to identify bottlenecks, inefficiencies, and opportunities for improvement in the delivery chain.
• Ensure compliance with all relevant traffic laws, safety regulations, and company policies for drivers and vehicles.
• Collaborate with customer service and warehouse teams to resolve delivery-related issues promptly and effectively.
• Manage relationships with third-party logistics partners, if applicable, ensuring service level agreements are met.
• Develop and implement strategies to reduce delivery costs, optimize fuel consumption, and minimize delivery times.
• Conduct regular performance reviews and provide constructive feedback to the operations team.

Requirements

• At least 5 years of experience in logistics, delivery operations, or a similar field, with a focus on last‑mile delivery.
• Proven experience in managing a significant fleet of delivery vehicles and drivers.
• Demonstrated ability to optimize delivery routes and schedules using logistics software.
• Strong leadership and team management skills, with experience in training and performance evaluation.
• Excellent analytical and problem‑solving skills, with the ability to interpret complex operational data.
• Familiarity with GPS tracking systems, telematics, and other fleet management technologies.
• Proficiency in communication and interpersonal skills, capable of resolving conflicts and motivating teams.
• A solid understanding of health and safety regulations within the transportation sector.
• Bachelor's degree in Logistics, Supply Chain Management, Operations Management, or a related discipline is advantageous.
• Res