Last-Mile Delivery Specialist

Placements24; Pretoria; On-site; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Health benefits

Overtime opportunities

Team culture

Delivery tech exposure

Job summary

Placements24 is seeking a Last-Mile Delivery Specialist in Pretoria to coordinate daily delivery operations and supervise a team of drivers, ensuring on-time, safe deliveries and high customer satisfaction.

The role emphasizes hands-on problem solving, schedule management, and contributing to a high-performance delivery culture within Gauteng.

Qualifications

• Minimum of 2 years of last-mile delivery or related logistics experience.
• Proven ability to manage delivery personnel and optimize routes.
• Strong understanding of delivery logistics and customer service.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and adapt to changing schedules.
• Proficiency with delivery management software and mobile apps.

Responsibilities

• Manage and coordinate daily last-mile delivery operations to meet customer demands and service level agreements.
• Supervise and support a team of delivery drivers, ensuring adherence to delivery routes and schedules.
• Monitor delivery performance metrics and implement strategies for improvement.
• Handle customer inquiries and resolve delivery-related issues promptly and professionally.
• Ensure the safe and secure handling of goods during the delivery process.
• Maintain accurate records of deliveries, returns, and customer feedback.

Skills

Delivery management

Route optimization

Customer service

Team supervision

Job description

About the Role

Our client is looking for an enthusiastic and efficient Last-Mile Delivery Specialist to join their expanding operations in Pretoria . This role focuses on the critical final stage of the delivery process, ensuring that products reach customers quickly and in perfect condition. You will be responsible for coordinating delivery schedules, managing a team of delivery personnel, and ensuring customer satisfaction. This is a hands-on position perfect for someone who enjoys problem-solving on the go and is committed to providing an exceptional customer experience within the busy metropolitan area of Gauteng .

Key Responsibilities

• Manage and coordinate daily last-mile delivery operations to meet customer demands and service level agreements.
• Supervise and support a team of delivery drivers, ensuring adherence to delivery routes and schedules.
• Monitor delivery performance metrics and implement strategies for improvement.
• Handle customer inquiries and resolve delivery-related issues promptly and professionally.
• Ensure the safe and secure handling of goods during the delivery process.
• Maintain accurate records of deliveries, returns, and customer feedback.

Requirements

• Minimum of 2 years of experience in last-mile delivery , logistics, or a related field.
• Demonstrated ability to manage delivery personnel and optimize routes.
• Strong understanding of delivery logistics and customer service principles.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and adapt to changing delivery schedules.
• Proficiency with delivery management software and mobile applications.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Health and wellness benefits package.
• Opportunities for overtime work.
• A supportive and energetic team culture in Pretoria .
• Exposure to innovative delivery technologies and processes.