Senior Manager West Street, Durban (W)

Pedros; Durban; On-site; ZAR 201,000 - 357,000; Full time

Job summary

Pedros announces a new store opening in Durban and seeks energetic individuals to join a launch team. You will help build a strong store culture from day one and grow with the brand in a fast-paced environment.

As part of the opening team, you will lead operations, ensure quality standards, manage staff, handle customer service, and drive profitability while maintaining safety and compliance in daily store activities.

Qualifications

• Management skills required to lead a team effectively.
• Strong organizational abilities for store operations and scheduling.
• Customer service excellence and ability to handle guest inquiries.
• Clear verbal communication for staff and customers.
• Problem-solving abilities to resolve issues quickly and efficiently.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure food quality and adherence to SOPs.
• Manage stock control, purchasing and orders.
• Handle customer complaints and maintain service levels.
• Maximise profitability and meet sales and GP targets, motivate staff.
• Manage staff including discipline and rosters.
• Drive team performance and store momentum.
• Ensure compliance with health and safety regulations.
• Execute daily opening and closing procedures.
• Lead marketing activities to promote promotions and incentives.
• Manage customer service relations and timely handling of complaints.
• Provide staff development through training and regular meetings.
• Lead recruitment, train staff and monitor performance.
• Evaluate staff performance.

Skills

Management skills

Organizational skills

Customer service

Verbal communication

Problem-solving

Job description

New Store Opening – Exciting Opportunity

Join our family as we open our brand-new store in Durban. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

Duties And Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving s