Senior Manager, Klerksdorp (W)

Pedros; Klerksdorp; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pedros is opening a brand-new store in Klerksdorp, North West. We seek passionate, energetic individuals to join our launch team and help build a strong store culture from day one.

The role focuses on overseeing restaurant operations, customer service, stock control, and driving profitability in a fast-paced environment. Qualified candidates will have restaurant/fast-food service experience, strong management and organizational skills, and excellent communication.

Qualifications

• Restaurant and Fast-Food Service experience is required.
• GAAP experience and knowledge is advantageous.
• Management skills and ability to lead teams.
• Strong organizational skills.
• Excellent customer service and verbal communication.
• Problem-solving and decision-making abilities.

Responsibilities

• Overseeing overall operation of the restaurant/take-away.
• Ensuring quality standards and SOP adherence.
• Managing stock control, purchasing and orders.
• Handling customer complaints and maintaining service levels.
• Maximising profitability and achieving sales/GP targets; motivating staff.
• Managing staff, discipline, and rosters.
• Leading teamwork to drive the business forward.
• Ensuring health and safety compliance.
• Overseeing daily opening and closing procedures.
• Conducting store marketing activities and promotions.
• Managing customer service relations and timely complaint resolution.
• Implementing training programs and staff development.
• Recruiting and selecting staff and monitoring performance.
• Evaluating staff performance.

Job description

New Store Opening – Exciting Opportunity

Join our family as we open our brand-new store in KLERKSDORP, North West. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

Duties And Responsibilities

• Overseeing overall operation of the restaurant/ take-away


• Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained


• Overseeing and managing stock control, purchasing and orders


• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away


• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so


• Managing staff including discipline and work rosters.


• Work within a team and drive the restaurant/take-away forward


• Ensuring compliance with health and safety regulations


• Ensure daily opening and closing procedures are conducted at the store


• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store


• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame


• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store


• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability


• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required


• GAAP experience and knowledge - Advantageous


• Management skills


• Organizational skills


• Customer service and good verbal communication skills


• Problem-solving skills