Senior Managed Services Engineer – Cross Technology

NTT DATA, Inc.; Johannesburg; On-site; ZAR 400,000 - 680,000; Full time

Job summary

NTT DATA, Inc. in Johannesburg is seeking a Cross Technology Managed Services Engineer (L3) to deliver high‑quality support, proactively resolving incidents across Cloud, Security, Networking and Applications, and ensuring SLAs are met.

The role involves mentoring L2 teams, creating knowledge articles, participating in automation efforts, and coordinating with vendors while aligning with ITIL processes and client requirements.

Qualifications

• Bachelor’s degree in IT/Computing or equivalent experience.
• Microsoft Certified: Azure Administrator Associate (AZ104)
• Microsoft Certified: DevOps Engineer Expert (AZ-400) (Desirable)
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)

Responsibilities

• Provide advanced troubleshooting across Cloud, Security, Networking, and Applications.
• Mentor L2 teams and contribute to knowledge articles and automation.

Skills

Managed Services

Cross-Technology

ITIL

Vendor Management

Azure

DevOps

Communication

Cross-cultural

Education

Bachelor's degree in IT/Computing

Azure Administrator Associate (AZ104)

DevOps Engineer Expert (AZ-400)

Azure Solutions Architect Expert (AZ-305)

Tools

Azure

Job description

NTT DATA, Inc. in Johannesburg is seeking a Cross Technology Managed Services Engineer (L3) to deliver high‑quality support, proactively resolving incidents across Cloud, Security, Networking and Applications, and ensuring SLAs are met.

The role involves mentoring L2 teams, creating knowledge articles, participating in automation efforts, and coordinating with vendors while aligning with ITIL processes and client requirements.