Client Delivery Lead, Managed IT Services (Hybrid)

Virgin Active South Africa; South Africa; Hybrid; ZAR 900,000 - 1,300,000; Full time

Job summary

NTT DATA in Johannesburg is seeking an experienced Principal Managed Services Client Delivery Specialist to oversee end-to-end delivery of complex managed services contracts. You will manage contract profitability, govern SLAs, and collaborate with cross-functional teams across sites to meet client expectations.

The role emphasizes proactive client communication, risk management, budget oversight, and continuous service improvement, with emphasis on mentoring teams and driving outcomes that

Qualifications

• Extended proficiency in IT service management (ITSM) and ITIL framework.
• Experience in managed services delivery and client management.
• Strong budgeting, forecasting and cost optimization capabilities.

Responsibilities

• Oversee end-to-end delivery of complex managed services contracts.
• Ensure service levels, performance metrics and contract governance are met.
• Lead cross-functional teams, engage with clients and suppliers, manage budgets and risks.

Skills

ITIL

Vendor Mgmt

Budgeting

Stakeholder Mgmt

Contract Management

Education

Bachelor's in IT/Business

PMP

Job description

NTT DATA in Johannesburg is seeking an experienced Principal Managed Services Client Delivery Specialist to oversee end-to-end delivery of complex managed services contracts. You will manage contract profitability, govern SLAs, and collaborate with cross-functional teams across sites to meet client expectations.

The role emphasizes proactive client communication, risk management, budget oversight, and continuous service improvement, with emphasis on mentoring teams and driving outcomes that