Senior Luxury Front Desk Manager - Relocation & Staff Housing

Placements24; Midrand; Hybrid; ZAR 850.000 - 1.200.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Medical aid

Provident fund

Staff accommodation/ housing allowance

Hotel discounts

Relocation assistance

Zusammenfassung

Placements24 is seeking a Senior Luxury Hotel Front Desk Manager in Midrand. You will oversee the Front Office, concierge, bell desk, and night audit, driving guest satisfaction and revenue through effective leadership and strategic planning.

The role requires 5+ years in luxury hotel Front Office, excellence in communication, and a track record of mentoring teams to deliver service excellence.

Qualifikationen

• Minimum 5 years in Front Office management within the luxury hotel sector.
• Proven leadership with staff mentoring and development.
• Strong guest service orientation and problem-solving abilities.

Aufgaben

• Oversee all aspects of Front Office operations including check-in/check-out and guest services.
• Develop strategies to enhance guest satisfaction and loyalty with empathy.
• Lead and coach the Front Desk team for high performance.
• Coordinate room allocation, occupancy management and revenue with sales/marketing.
• Maintain high standards for service delivery, presentation and guest interaction.
• Manage department budgets and control expenses.
• Collaborate with other departments to ensure seamless guest experiences.
• Lead adherence to hotel policies, safety, and security protocols.
• Prepare reports on front office performance and guest feedback for senior management.
• Foster a positive, collaborative work environment within Front Office.

Kenntnisse

Front Office management

Leadership

Customer service

Communication

Organizational skills

English proficiency

Ausbildung

Hospitality management qualification

Tools

Opera reservation system

Jobbeschreibung

Placements24 is seeking a Senior Luxury Hotel Front Desk Manager in Midrand. You will oversee the Front Office, concierge, bell desk, and night audit, driving guest satisfaction and revenue through effective leadership and strategic planning.

The role requires 5+ years in luxury hotel Front Office, excellence in communication, and a track record of mentoring teams to deliver service excellence.