Senior Logistics & SLA Lead — E‑commerce/Last‑Mile

MH Solutions; Kempton Park; On-site; ZAR 1,200,000 - 1,600,000; Full time

Job summary

MH Solutions is seeking an experienced logistics professional to drive senior operations and contract management, focusing on SLA delivery and cost control. The role emphasizes customer-facing leadership and cross-functional coordination across transport, warehousing, and e-commerce initiatives.

The candidate should bring extensive logistics experience, strong KPI reporting, and proficiency in TMS/WMS systems to optimize last-mile performance and customer satisfaction.

Qualifications

• 7+ years logistics experience
• Senior operations/contract management experience
• Strong customer and SLA management
• Transport and warehousing exposure
• Team management
• Budget/cost responsibility
• TMS and WMS proficiency
• Advanced Excel
• Strong KPI reporting experience
• E-commerce/last-mile exposure is a major advantage

Responsibilities

• Manage customer expectations and ensure efficient implementation of service level agreements
• Development of the e-commerce vertical

Skills

Logistics experience

SLA management

Team management

TMS

WMS

Advanced Excel

KPI reporting

E-commerce/last-mile exposure

Tools

TMS

WMS

Job description

MH Solutions is seeking an experienced logistics professional to drive senior operations and contract management, focusing on SLA delivery and cost control. The role emphasizes customer-facing leadership and cross-functional coordination across transport, warehousing, and e-commerce initiatives.

The candidate should bring extensive logistics experience, strong KPI reporting, and proficiency in TMS/WMS systems to optimize last-mile performance and customer satisfaction.