Contract Manager

MH Solutions; Kempton Park; On-site; ZAR 1,200,000 - 1,600,000; Full time

Job summary

MH Solutions is seeking an experienced logistics professional to drive senior operations and contract management, focusing on SLA delivery and cost control. The role emphasizes customer-facing leadership and cross-functional coordination across transport, warehousing, and e-commerce initiatives.

The candidate should bring extensive logistics experience, strong KPI reporting, and proficiency in TMS/WMS systems to optimize last-mile performance and customer satisfaction.

Qualifications

• 7+ years logistics experience
• Senior operations/contract management experience
• Strong customer and SLA management
• Transport and warehousing exposure
• Team management
• Budget/cost responsibility
• TMS and WMS proficiency
• Advanced Excel
• Strong KPI reporting experience
• E-commerce/last-mile exposure is a major advantage

Responsibilities

• Manage customer expectations and ensure efficient implementation of service level agreements
• Development of the e-commerce vertical

Skills

Logistics experience

SLA management

Team management

TMS

WMS

Advanced Excel

KPI reporting

E-commerce/last-mile exposure

Tools

TMS

WMS

Job description

Main Purpose:

• Manage customer expectations and ensure efficient implementation of service level agreement
• Development of e-commerce vertical

Candidate should ideally have:

• 7+ years logistics experience
• Senior operations/contract management experience
• Strong customer and SLA management
• Transport + warehousing exposure
• Team management
• Budget/cost responsibility
• TMS + WMS
• Advanced Excel
• Strong KPI/reporting experience
• E-commerce/last-mile exposure is a major advantage