Senior Learning Facilitator: Change, Adoption & Impact

Old Mutual Life Assurance Company (SA) Ltd; Cape Town; On-site; ZAR 300,000 - 520,000; Full time

Job summary

Old Mutual Life Assurance Company (SA) Ltd is seeking a Senior Learning Facilitator to design, develop, facilitate and evaluate practical learning solutions supporting strategic change programs. You will simplify complex information, engage stakeholders and leverage AI-enabled tools to improve speed, quality and impact of learning delivery.

The role covers learning needs analysis, design, delivery, adoption support, and reporting across a fast-paced project environment, with responsibility for

Qualifications

• Matric.
• Learning qualification will be advantageous.
• PF/MFC technical product, process and system knowledge.
• Role requires flexibility to facilitate learning on Saturdays and, when required, after hours during the week.
• Exposure to change management principles or a change-related qualification.
• Experience designing digital, blended or social learning solutions.
• Proven experience in learning design, facilitation and learning delivery within an operational, servicing or contact centre environment.
• Experience designing practical learning content such as facilitator guides, learner guides, job aids, FAQs, one-pagers and digital learning assets.
• Experience supporting business, system or process change through learning interventions.
• Strong instructional design skills with the ability to simplify complex information for frontline or operational learners.
• Experience using learning authoring tools, preferably Articulate 360.
• Comfortable using Microsoft 365 tools and AI-enabled tools to improve learning design, collaboration and productivity.
• Ability to work under pressure in a fast-paced, project-driven environment.

Responsibilities

• Conduct training needs analysis and confirm learning requirements with stakeholders, SMEs and project teams.
• Design learner-centred content that is practical, clear and aligned to project milestones, business change requirements and operational needs.
• Translate complex process, system or servicing changes into simple learning assets, job aids, FAQs, one-pagers and facilitator guides.
• Pilot, test and refine learning material based on feedback and changing project needs.
• Facilitate formal, informal, standardised and customised learning interventions for operational audiences.
• Support employees and leaders during change by reinforcing new behaviours, processes and ways of working.
• Create performance support tools that help learners apply learning immediately in the flow of work.
• Identify adoption risks and work with stakeholders to address them through targeted learning and support.
• Gather learner and business feedback to improve learning solutions during the project lifecycle.
• Evaluate whether learning supports behaviour change, readiness and adoption outcomes.
• Share insights with stakeholders and apply evaluation methods, including Kirkpatrick when relevant.
• Take ownership of deliverables, timelines and output quality.
• Work independently while collaborating effectively with SMEs and stakeholders.
• Manage multiple priorities without compromising quality.
• Demonstrate initiative, resilience, adaptability and alignment to company values.

Skills

Instructional design

Stakeholder engagement

Adaptability

Collaboration

Problem solving

Communication

Digital confidence

Execution and delivery

Innovation

Learning delivery

Critical thinking

Education

Matric

Learning qualification (advantageous)

PF/MFC knowledge

Tools

Articulate 360

Microsoft 365

AI-enabled tools

Power BI

Vyond

Adobe Creative Cloud

Job description

Old Mutual Life Assurance Company (SA) Ltd is seeking a Senior Learning Facilitator to design, develop, facilitate and evaluate practical learning solutions supporting strategic change programs. You will simplify complex information, engage stakeholders and leverage AI-enabled tools to improve speed, quality and impact of learning delivery.

The role covers learning needs analysis, design, delivery, adoption support, and reporting across a fast-paced project environment, with responsibility for