Senior Learning Facilitator

Old Mutual Life Assurance Company (SA) Ltd; Cape Town; On-site; ZAR 300,000 - 520,000; Full time

Job summary

Old Mutual Life Assurance Company (SA) Ltd is seeking a Senior Learning Facilitator to design, develop, facilitate and evaluate practical learning solutions supporting strategic change programs. You will simplify complex information, engage stakeholders and leverage AI-enabled tools to improve speed, quality and impact of learning delivery.

The role covers learning needs analysis, design, delivery, adoption support, and reporting across a fast-paced project environment, with responsibility for

Qualifications

• Matric.
• Learning qualification will be advantageous.
• PF/MFC technical product, process and system knowledge.
• Role requires flexibility to facilitate learning on Saturdays and, when required, after hours during the week.
• Exposure to change management principles or a change-related qualification.
• Experience designing digital, blended or social learning solutions.
• Proven experience in learning design, facilitation and learning delivery within an operational, servicing or contact centre environment.
• Experience designing practical learning content such as facilitator guides, learner guides, job aids, FAQs, one-pagers and digital learning assets.
• Experience supporting business, system or process change through learning interventions.
• Strong instructional design skills with the ability to simplify complex information for frontline or operational learners.
• Experience using learning authoring tools, preferably Articulate 360.
• Comfortable using Microsoft 365 tools and AI-enabled tools to improve learning design, collaboration and productivity.
• Ability to work under pressure in a fast-paced, project-driven environment.

Responsibilities

• Conduct training needs analysis and confirm learning requirements with stakeholders, SMEs and project teams.
• Design learner-centred content that is practical, clear and aligned to project milestones, business change requirements and operational needs.
• Translate complex process, system or servicing changes into simple learning assets, job aids, FAQs, one-pagers and facilitator guides.
• Pilot, test and refine learning material based on feedback and changing project needs.
• Facilitate formal, informal, standardised and customised learning interventions for operational audiences.
• Support employees and leaders during change by reinforcing new behaviours, processes and ways of working.
• Create performance support tools that help learners apply learning immediately in the flow of work.
• Identify adoption risks and work with stakeholders to address them through targeted learning and support.
• Gather learner and business feedback to improve learning solutions during the project lifecycle.
• Evaluate whether learning supports behaviour change, readiness and adoption outcomes.
• Share insights with stakeholders and apply evaluation methods, including Kirkpatrick when relevant.
• Take ownership of deliverables, timelines and output quality.
• Work independently while collaborating effectively with SMEs and stakeholders.
• Manage multiple priorities without compromising quality.
• Demonstrate initiative, resilience, adaptability and alignment to company values.

Skills

Instructional design

Stakeholder engagement

Adaptability

Collaboration

Problem solving

Communication

Digital confidence

Execution and delivery

Innovation

Learning delivery

Critical thinking

Education

Matric

Learning qualification (advantageous)

PF/MFC knowledge

Tools

Articulate 360

Microsoft 365

AI-enabled tools

Power BI

Vyond

Adobe Creative Cloud

Job description

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description You will form part of RMM within the Mass Foundation which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.

The Senior Learning Facilitator designs, develops, facilitates and evaluates practical learning solutions that help employees adopt new systems, processes and ways of working. This role supports strategic change programmes in a fast-paced project environment and requires someone who can simplify complex information into clear, easy-to-use learning content.

The role is accountable for the full learning cycle: understanding the learning need, creating fit-for-purpose material, facilitating learning, supporting adoption and measuring effectiveness.

The successful candidate must be confident engaging stakeholders, working with SMEs and project teams, using learning technology and AI-enabled tools responsibly to improve the speed, quality and impact of learning delivery.

The Senior Learning Facilitators support and advise on the learning and professional development of the workforce as well as Implement and execute policies, processes, and training offerings.

Key Result Areas:

Learning Needs Analysis and Design:

Conduct training needs analysis and confirm learning requirements with stakeholders, SMEs and project teams. Design learner-centred content that is practical, clear and aligned to project milestones, business change requirements and operational needs. Translate complex process, system or servicing changes into simple learning assets, job aids, FAQs, one-pagers and facilitator guides. Use authoring tools and AI-enabled tools responsibly to improve the efficiency, quality and consistency of learning design. Pilot, test and refine learning material based on feedback and changing project needs.

Learning Delivery and Adoption Support:

Facilitate formal, informal, standardised and customised learning interventions for operational audiences. Support employees and leaders during change by reinforcing new behaviours, processes and ways of working. Create performance support tools that help learners apply learning immediately in the flow of work. Identify adoption risks and work with stakeholders to address them through targeted learning and support.

Learning Effectiveness and Reporting:

Gather learner and business feedback to improve learning solutions during the project lifecycle. Evaluate whether learning supports behaviour change, business readiness and adoption outcomes. Share insights and progress updates with learning, project and business stakeholders. Apply appropriate evaluation methods, including the Kirkpatrick model, where relevant.

Personal Effectiveness:

Take ownership of deliverables, timelines and output quality. Work independently while collaborating effectively with colleagues, SMEs and stakeholders. Manage multiple priorities without compromising quality. Demonstrate initiative, resilience, adaptability and alignment to company values.

Qualifications/Experience (required for the job)

• Matric.
• Learning qualification will be advantageous.
• PF/MFC technical product, process and system knowledge.
• The role requires flexibility to facilitate learning on Saturdays and, when required, after hours during the week.
• Exposure to change management principles or a change-related qualification.
• Experience designing digital, blended or social learning solutions.
• Proven experience in learning design, facilitation and learning delivery within an operational, servicing or contact centre environment.
• Experience designing practical learning content such as facilitator guides, learner guides, job aids, FAQs, one-pagers and digital learning assets.
• Experience supporting business, system or process change through learning interventions.
• Strong instructional design skills with the ability to simplify complex information for frontline or operational learners.
• Experience using learning authoring tools, preferably Articulate 360.
• Comfortable using Microsoft 365 tools and AI-enabled tools to improve learning design, collaboration and productivity.
• Ability to work under pressure in a fast-paced, project-driven environment.

Additional Qualifications/Experience (advantageous)

• Articulate 360 or similar e-learning authoring tool.
• Microsoft 365, including Teams, SharePoint, PowerPoint, Word and Forms.
• AI-enabled productivity or learning design tools.
• Vyond, Adobe Creative Cloud, Power BI, Power Automate or other digital design/reporting tools.

Competencies required

• Instructional design and learning facilitation.
• Ability to simplify complex information.
• Stakeholder engagement and influencing.
• Critical thinking and problem solving.
• Customer-first mindset.
• Execution and delivery focus.
• Innovation and digital confidence.
• Collaboration and relationship building.
• Adaptability and resilience.

Skills

• Communication.
• Learning Content Design.
• Learning Content Development.
• Learning Delivery.
• Microsoft Office 365.
• Report Writing.
• Stakeholder Engagement.

Competencies Collaborates Communicates Effectively Develops Talent Ensures Accountability Manages Complexity Plans and Aligns Tech Savvy Education

Closing Date

09 October 2026 , 23:59

The Old Mutual Story!

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.