Senior L3 Technical Support Analyst — MSP, Onsite

Smart4 Cloud Limited; Cape Town; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Smart4 Cloud Limited in Cape Town is seeking a Technical Support Analyst (L3) to join a growing MSP. This senior, hands-on role handles complex technical support, escalations, infrastructure deployments and client projects from the Maitland office with local client site visits.

You will perform onsite and remote support, root-cause analysis and problem management. Requires 5+ years in IT infrastructure/support, MSP experience is a plus, strong Microsoft 365 and Windows expertise, and a valid

Qualifications

• 5+ years in IT infrastructure/support roles.
• MSP experience is advantageous.
• Strong Microsoft 365 and Windows environment expertise.
• Excellent troubleshooting and client communication skills.
• Valid driver’s licence and own transport.
• Relevant IT qualification and certifications advantageous.

Responsibilities

• L3 technical support and escalations.
• Onsite and remote client support.
• Infrastructure deployments and project work.
• Root cause analysis and problem management.

Skills

Troubleshooting

Client communication

Problem solving

Time management

Education

IT qualification

Certifications

Tools

Microsoft 365

Windows

Active Directory

Azure AD Entra ID

PowerShell

FortiGate

DrayTek

Job description

Smart4 Cloud Limited in Cape Town is seeking a Technical Support Analyst (L3) to join a growing MSP. This senior, hands-on role handles complex technical support, escalations, infrastructure deployments and client projects from the Maitland office with local client site visits.

You will perform onsite and remote support, root-cause analysis and problem management. Requires 5+ years in IT infrastructure/support, MSP experience is a plus, strong Microsoft 365 and Windows expertise, and a valid