Senior 3rd-Line IT Support Engineer (Hybrid)

Datafin; Cape Town; Hybrid; ZAR 334,800 - 502,200; Full time

Job summary

A Managed Service Provider based in Cape Town is seeking a 3rd Line Technical Support Engineer. The ideal candidate will have 7-8 years of IT support experience and will provide both remote and onsite technical support for clients in various regions. Responsibilities include troubleshooting Microsoft technologies, maintaining system documentation, and assisting in project implementations. Candidates should possess extensive experience in network technology and cloud platforms, along with excellent customer service skills. This hybrid role requires flexibility in working hours to accommodate clients.

Qualifications

• 7-8 years experience in IT support.
• Extensive experience in network security and cloud platforms.
• Excellent customer service skills.

Responsibilities

• Provide 1st to 3rd Line Support for clients globally.
• Troubleshoot and resolve IT hardware issues.
• Assist with project work and ensure excellent documentation.

Skills

Microsoft Active Directory

Network Technology

Virtualization technologies

Excellent troubleshooting skills

Experience with SIP/IP Telephone Systems

Education

Relevant IT Certifications

Tools

Hyper-V

Veeam

Microsoft Server 2016

AWS

Google Cloud

Job description

A Managed Service Provider based in Cape Town is seeking a 3rd Line Technical Support Engineer. The ideal candidate will have 7-8 years of IT support experience and will provide both remote and onsite technical support for clients in various regions. Responsibilities include troubleshooting Microsoft technologies, maintaining system documentation, and assisting in project implementations. Candidates should possess extensive experience in network technology and cloud platforms, along with excellent customer service skills. This hybrid role requires flexibility in working hours to accommodate clients.