Technical Manager (Managed Service Provider), Cape Town

Smart4 Cloud Limited; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Smart4 Cloud Limited in Maitland, Cape Town is seeking a hands-on Technical Manager to lead the full technical operations of a Managed Services environment, ensuring secure, stable, and high‑performing client infrastructures while guiding a high‑calibre technical team.

This senior role combines technical leadership with people management, focusing on SLA delivery, project execution, and ongoing improvements across support, engineering, and infrastructure.

Qualifications

• 5–7+ years’ experience in an IT Managed Services (MSP) environment.
• Proven experience leading and developing technical teams.
• Strong hands‑on capability with Microsoft 365 and core infrastructure.
• Solid networking fundamentals including routing, switching and firewalls.
• Experience managing service desks, SLAs, and escalation workflows.

Responsibilities

• Lead and manage end‑to‑end technical operations across support, engineering, infrastructure, and projects.
• Manage and mentor a technical team (L1–L3), driving accountability, performance, and growth.
• Work closely with the CEO on technical standards and solution architecture.
• Oversee service delivery, ensuring SLA adherence and high‑quality client outcomes.
• Own escalation management, root‑cause analysis, and long‑term remediation.
• Drive project delivery (migrations, upgrades, cloud transitions, office moves).
• Build and enforce SOPs, documentation, and repeatable operational processes.
• Own infrastructure planning, risk reduction, and proactive improvement initiatives.
• Maintain and mature MSP tooling (Zoho Desk, Endpoint Central, monitoring, project tools).

Skills

People management

M365 & infra

Networking basics

SLA management

Project delivery

Job description

Technical Manager – IT Managed Services (MSP) – Maitland, Cape Town (On-Site)

We’re looking for a hands‑on Technical Manager to lead the full technical operations of a Managed Services environment, ensuring secure, stable, and high‑performing client infrastructures while guiding and developing a high‑calibre technical team.

Role Type: Technical Leadership / MSP Operations

Level: Senior / Management (Both Tech and People Management)

What you’ll be doing:

• Lead and manage end‑to‑end technical operations across support, engineering, infrastructure, and projects
• Manage and mentor a technical team (L1–L3), driving accountability, performance, and growth
• Work closely with the CEO on technical standards, solution architecture, and major decisions
• Oversee service delivery, ensuring SLA adherence and high‑quality client outcomes
• Own escalation management, root‑cause analysis, and long‑term remediation
• Drive project delivery (migrations, upgrades, cloud transitions, office moves)
• Build and enforce SOPs, documentation, and repeatable operational processes
• Own infrastructure planning, risk reduction, and proactive improvement initiatives
• Maintain and mature MSP tooling (Zoho Desk, Endpoint Central, monitoring, project tools)

What we’re looking for:

• 5–7+ years’ experience in an IT Managed Services (MSP) environment
• Proven experience leading and developing technical teams (people manager)
• Strong hands‑on capability with Microsoft 365 and core infrastructure
• Solid networking fundamentals (routing, switching, firewalls – FortiGate ideal)
• Experience managing service desks, SLAs, and escalation workflows
• Strong project delivery experience (planning, scoping, execution)
• Process‑driven mindset with a focus on SOPs, standards, and documentation
• Calm, confident leader with excellent communication skills
• Ability to translate technical concepts into business language
• Based in Cape Town with willingness to travel to client sites