Technical Support Analyst (L3)

Smart4 Cloud Limited; Cape Town; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Smart4 Cloud Limited in Cape Town is seeking a Technical Support Analyst (L3) to join a growing MSP. This senior, hands-on role handles complex technical support, escalations, infrastructure deployments and client projects from the Maitland office with local client site visits.

You will perform onsite and remote support, root-cause analysis and problem management. Requires 5+ years in IT infrastructure/support, MSP experience is a plus, strong Microsoft 365 and Windows expertise, and a valid

Qualifications

• 5+ years in IT infrastructure/support roles.
• MSP experience is advantageous.
• Strong Microsoft 365 and Windows environment expertise.
• Excellent troubleshooting and client communication skills.
• Valid driver’s licence and own transport.
• Relevant IT qualification and certifications advantageous.

Responsibilities

• L3 technical support and escalations.
• Onsite and remote client support.
• Infrastructure deployments and project work.
• Root cause analysis and problem management.

Skills

Troubleshooting

Client communication

Problem solving

Time management

Education

IT qualification

Certifications

Tools

Microsoft 365

Windows

Active Directory

Azure AD Entra ID

PowerShell

FortiGate

DrayTek

Job description

Technical Support Analyst (L3) | Cape Town | Full-Time

Location: Maitland, Cape Town (office-based with local client site visits)

Company: Established Cape Town-based MSP (14 years old) with a national client footprint

We're looking for a Technical Support Analyst (L3) to join a growing Managed Services Provider and take ownership of complex technical support, escalations, infrastructure support, and client projects. This is a senior, hands-on role for someone who enjoys solving challenging technical problems while delivering outstanding customer service.

Key Responsibilities

• L3 technical support and escalations
• Onsite and remote client support
• Infrastructure deployments and project work
• Root cause analysis and problem management

What We're Looking For

• 5+ years' experience in IT infrastructure/support roles
• MSP experience highly advantageous
• Strong Microsoft 365 and Windows environment expertise
• Excellent troubleshooting and client communication skills
• Valid driver's licence and own transport
• Relevant IT qualification and certifications advantageous

Some of the Desired Technology Exposure (This is what the Company Uses):

Microsoft 365 | Exchange Online | Microsoft Teams | SharePoint Online | OneDrive | Microsoft Intune | Entra ID (Azure AD) | Active Directory | Windows Server | Windows Desktop Support | Endpoint Management | Device Lifecycle Management | Endpoint Security | Networking (LAN/WAN, Wi-Fi, DNS, DHCP, Routing) | Security & Access Management | Conditional Access | MFA | Privileged Access Management | FortiGate | DrayTek | MikroTik | Zoho Desk | Zoho Endpoint Central | TeamViewer | Zabbix | RMM Tools | 3CX | Hikvision | Telephony Systems | CCTV Systems | PowerShell (Advantageous) | Azure Fundamentals Exposure