Senior Key Account Manager

DataOrbis; KwaZulu-Natal; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Smollan Technologies, the specialised technology arm of Smollan, is seeking a Senior Enterprise Partnerships lead to guide strategic accounts across major brands and retailers in South Africa. You will align technology and data services with executive business plans to drive measurable growth.

In this role you will own annual contract reviews, lead commercial negotiations, design bespoke analytical solutions, and mentor the Client Success team to deliver exceptional account outcomes.

Responsibilities

• Champion Enterprise Partnerships: Serve as the strategic account lead for key enterprise clients, aligning technology and data services with their long-term executive business plans.
• Drive Portfolio Expansion: Formulate proactive account growth strategies, identify capability gaps, and design bespoke analytical/predictive modelling solutions that maximise client ROI.
• Lead Commercial Negotiations: Own annual contract reviews, commercial renewals, Scope of Work (SOW) definitions, and legal/procurement alignment.
• Enable Pre-Sales & Innovation: Lead discovery sessions, build proof-of-concept business cases, and pitch new technological innovations to prospective enterprise accounts.
• Develop High-Performing Teams: Oversee operational team performance, capacity planning, and talent development across the Client Success function.

Job description

Smollan Technologies is the specialised technology arm of Smollan, dedicated to powering retail precision through innovative software, data analytics, and AI-driven platforms. We connect brands, retailers, and shoppers at the point of purchase by turning operational complexity into intelligent, actionable growth.

What You Will Do

• Champion Enterprise Partnerships: Serve as the strategic account lead for key enterprise clients, aligning technology and data services with their long-term executive business plans.
• Drive Portfolio Expansion: Formulate proactive account growth strategies, identify capability gaps, and design bespoke analytical/predictive modelling solutions that maximise client ROI.
• Lead Commercial Negotiations: Own annual contract reviews, commercial renewals, Scope of Work (SOW) definitions, and legal/procurement alignment.
• Enable Pre-Sales & Innovation: Lead discovery sessions, build proof-of-concept business cases, and pitch new technological innovations to prospective enterprise accounts.
• Develop High-Performing Teams: Oversee operational team performance, capacity planning, and talent development across the Client Success function.