Customer Development Executive - Talent Pool

Smollan; Gauteng; On-site; ZAR 600,000 - 1,000,000; Full time

Job summary

Smollan seeks to drive and architect client and retailer growth strategies that unlock revenue, expand market share, and maximise commercial value across Smollan’s portfolio.

The role operates as a central commercial and insight engine, leveraging data, relationships, and cross-functional capability to identify and execute high-impact opportunities, while challenging and influencing Business Units and Client Executives to adopt strategies that strengthen client ROI, deepen retailer partnerships,

Responsibilities

• Development of Strategic Customer Development Plans
• Guided by insight into client requirements, identify ways to grow and develop the customer relationship in a strategic way, unlocking new opportunities to maximise client ROI
• Adopt a collaborative approach and engages widely with a matrix of internal and external stakeholders to understand, assess and frame thinking on strategic plans to unlock opportunities to grow client sales and market share
• Act as a senior specialist advisor to, and guides the business units to adopt plans and strategies that will unlock further value to the client
• Establish and maintain key partner relationships with clients, retailers, internal stakeholders in NBD, Operations, Finance and Technology to leverage collective strength in knowledge within the Group and capitalise on established client/retailer relationships and industry history and knowledge
• Demonstrate a strategic mindset to client relationships and provide input, advice and guidance to internal stakeholders on further enhancing existing client relationships and developing effective new approaches to grow new relationships.
• Guided by analysis and insight into client requirements, relationships and emerging trends, identifies ways to maximise the Smollan client relationship by: Acting as a specialist advisor to, and guiding the business to adopt strategies and approaches that will unlock further value to the client whilst enhancing Smollan’s ROI
• Reviewing current commercial terms and identifying areas for improvement
• Collaborating with G&I, Legal, Group Marketing and Client Executives to develop/refine strategies and approaches to commercial terms
• Assisting and supporting client contract negotiations
• Analysing external trends, client trends, competitor and industry insights and making recommendations to align Smollan practices with leading and innovative approaches
• Management of Key Partner Relationships
• Strategically focus on building, expanding and leveraging new and existing relationships with retailers
• Leveraging Smollan relationships with clients, insights and understanding of retailers and client requirements, identify new opportunities to extract additional value to grow client sales, and further entrench Smollan as a pivotal partner in delivering world class retail solutions
• Conduct regular customer reviews and develop actionable insights to direct/drive ongoing improvement in retailer relations
• Accompany the Client Executive when attending top to top engagements with key retailers

Job description

To drive and architect client and retailer growth strategies that unlock revenue, expand market share, and maximise commercial value across Smollan’s portfolio. The role operates as a central commercial and insight engine, leveraging data, relationships, and cross-functional capability to identify and execute high-impact opportunities, while challenging and influencing Business Units and Client Executives to adopt strategies that strengthen client ROI, deepen retailer partnerships, and position Smollan as a leading, insight-led growth partner.

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Key Responsibilities and Deliverables:

Development of Strategic Customer Development Plans

• Guided by insight into client requirements, identify ways to grow and develop the customer relationship in a strategic way, unlocking new opportunities to maximise client ROI
• Adopt a collaborative approach and engages widely with a matrix of internal and external stakeholders to understand, assess and frame thinking on strategic plans to unlock opportunities to grow client sales and market share
• Act as a senior specialist advisor to, and guides the business units to adopt plans and strategies that will unlock further value to the client
• Establish and maintain key partner relationships with clients, retailers, internal stakeholders in NBD, Operations, Finance and
• Technology to leverage collective strength in knowledge within the Group and capitalise on established client/retailer relationships and industry history and knowledge
• Demonstrate a strategic mindset to client relationships and provide input, advice and guidance to internal stakeholders on further enhancing existing client relationships and developing effective new approaches to grow new relationships.
• Guided by analysis and insight into client requirements, relationships and emerging trends, identifies ways to maximise the Smollan client relationship by:
• Acting as a specialist advisor to, and guiding the business to adopt strategies and approaches that will unlock further value to the client whilst enhancing Smollan’s ROI
• Reviewing current commercial terms and identifying areas for improvement
• Collaborating with G&I, Legal, Group Marketing and Client Executives to develop/refine strategies and approaches to commercial terms
• Assisting and supporting client contract negotiations
• Analysing external trends, client trends, competitor and industry insights and making recommendations to align Smollan practices with leading and innovative approaches
• Management of Key Partner Relationships
• Strategically focus on building, expanding and leveraging new and existing relationships with retailers
• Leveraging Smollan relationships with clients, insights and understanding of retailers and client requirements, identify new opportunities to extract additional value to grow client sales, and further entrench Smollan as a pivotal partner in delivering world class retail solutions
• Conduct regular customer reviews and develop actionable insights to direct/drive ongoing improvement in retailer relations
• Accompany the Client Executive when attending top to top engagements with key retailers

Strategic Client Analysis and Insights

• Analyse results of client feedback, reviews, surveys and NPS results to develop insights into gaps, commonalities and trends across the region
• Utilise insights to identify opportunities for new sales strategies and approaches
• Utilise a keen understanding of external and internal lens to strategically engineer and drive agendas to produce strategic insights and focus on areas to grow the business of the client
• Support Client Executives to analyse NPS results and develop implementation plans to improve results
• Present feedback to relevant stakeholders and propose plans of action to address identified areas

Define Customer Experience & Business Development

• Work with Client Executive to manage contact matrix and strategy with clients
• Work with Client Executive to identify customer needs and define customer experience across suppliers and retailers
• Leverages customer insights and relationships to support, advise and identify new commercial opportunities for growing the client business
• Leverages relationships with internal cross functional stakeholders to assist Client Executive identify opportunities to grow the P&L through cross selling

Stakeholder Management

• Actively build, maintain and grow strong relationships with clients and relevant internal departments and stakeholders
• Prepare and present powerful, persuasive sales presentations that effectively demonstrate the value proposition being offered to Client

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