Senior Key Account Manager

Smollan Technologies; KwaZulu-Natal; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Smollan Technologies is seeking a Senior Key Accounts Manager to lead enterprise partnerships, aligning data services with long-term executive plans and delivering measurable ROI across high-value accounts.

You will drive portfolio growth, own renewals, and guide pre-sales activity while mentoring Client Success teams to enhance retention and performance.

Qualifications

• 8+ years of experience in FMCG, retail, or data technology environments.
• 3+ years driving commercial growth and managing high-value portfolios.
• Strong understanding of AI, data analytics, and software integration.
• Proven leadership in mentoring and expanding Client Success teams.

Responsibilities

• Lead strategic enterprise partnerships and align technology with client long-term plans.
• Drive portfolio expansion with proactive growth strategies and bespoke analytics solutions.
• Own annual contract reviews, renewals, SOWs, and procurement alignment.
• Lead discovery sessions, build business cases, and pitch innovations to enterprise accounts.
• Oversee Client Success teams, performance, and talent development.

Skills

Strategic account management

AI & data fluency

Leadership

Commercial negotiations

Education

Bachelors/ Diploma in Commerce, Business Management, Marketing

Job description

Drive enterprise growth at the intersection of AI, data, and retail lead high-impact strategic account portfolios at Smollan Technologies.

The Senior Key Accounts Manager acts as a chief strategic advisor and commercial growth engine for tier-one enterprise accounts. Positioned at the intersection of retail operations and advanced technology, you will align executive business objectives with custom data analytics, predictive modelling, and scalable software solutions - unlocking measurable ROI and long-term enterprise value.

About Smollan Technologies

Smollan Technologies is the specialised technology arm of Smollan, dedicated to powering retail precision through innovative software, data analytics, and AI-driven platforms. We connect brands, retailers, and shoppers at the point of purchase by turning operational complexity into intelligent, actionable growth.

What You Need

• Qualifications & Experience: Tertiary degree/diploma in Commerce, Business Management, Marketing, or related field; 8+ years of experience in FMCG, retail, or data technology environments.
• Strategic Account Management: 3+ years driving commercial growth, managing high-value account portfolios, leading budget allocations, and executing enterprise contract negotiations.
• AI & Data Fluency: Strong commercial acumen with a deep understanding of business intelligence, data warehousing, predictive analytics, and software integration.
• Leadership Capabilities: Proven experience mentoring, leading, and expanding Client Success teams to drive performance and retention.

What You Will Do

• Champion Enterprise Partnerships: Serve as the strategic account lead for key enterprise clients, aligning technology and data services with their long-term executive business plans.
• Drive Portfolio Expansion: Formulate proactive account growth strategies, identify capability gaps, and design bespoke analytical/predictive modelling solutions that maximise client ROI.
• Lead Commercial Negotiations: Own annual contract reviews, commercial renewals, Scope of Work (SOW) definitions, and legal/procurement alignment.
• Enable Pre-Sales & Innovation: Lead discovery sessions, build proof-of-concept business cases, and pitch new technological innovations to prospective enterprise accounts.
• Develop High-Performing Teams: Oversee operational team performance, capacity planning, and talent development across the Client Success function.