Senior It Operations Manager

Eqplus Pty Ltd; Cape Town; Sur place; ZAR 900 000 - 1 500 000; Plein temps

Résumé du poste

Eqplus Pty Ltd in Cape Town is seeking a Senior IT Operations Manager to lead operational performance, oversee service delivery across key client accounts, and drive continuous improvement. The role requires managing compliance, security, incidents, and IT assets while coordinating with global teams.

This is a strictly office-based position with shift work aligned to US time zones, located in the Western Cape.

Qualifications

• Graduate qualification; Master’s degree advantageous
• 12–14 years of relevant industry experience
• Experience supporting 5–10 end users
• Strong knowledge of networking, systems, voice technologies, business applications, and ITSM
• Excellent stakeholder management and communication skills
• ITIL/ITSM certifications and project management experience advantageous
• Proficiency in Microsoft Office, Project, and Visio

Responsabilités

• Oversee IT operations and service delivery across key client accounts
• Monitor SLAs, lead operational reviews, and drive continuous improvement
• Manage compliance, information security, major incidents, and IT assets
• Lead implementations, service transitions, projects, and new site setups
• Coordinate with local and international teams to maintain service standards
• Manage operational costs and improve productivity

Connaissances

Networking

Systems

Voice technologies

ITSM

Stakeholder management

Communication

Microsoft Office

Project

Visio

Formation

Master's degree (advantageous)

Outils

ITIL/ITSM certifications

Description du poste

Cape Town | Permanent Role | On site

Join a large enterprise environment where you’ll lead operational performance, strengthen stakeholder relationships, and drive service improvements.

Key Responsibilities

• Oversee IT operations and service delivery across key client accounts
• Monitor SLAs, lead operational reviews, and drive continuous improvement
• Manage compliance, information security, major incidents, and IT assets
• Lead implementations, service transitions, projects, and new site setups
• Coordinate with local and international teams to maintain service standards
• Manage operational costs and improve productivity

Requirements

• Relevant graduate qualification; a Master's degree is advantageous
• 12 to 14 years of relevant industry experience
• Experience managing operations supporting 5, to 10, end users
• Strong knowledge of networking, systems, voice technologies, business applications, and ITSM
• Excellent stakeholder management and communication skills
• ITIL/ITSM certifications and project management experience are advantageous
• Proficiency in Microsoft Office, Project, and Visio

Location and Work Arrangements:

Based in Cape Town, this is a strictly office-based role involving shift work aligned with US time zones.

Senior IT Operations Manager Western Cape, Cape Town