Enterprise IT Operations Leader — On-site Cape Town

EQPLUS TECHNOLOGIES PTY LTD; Cape Town; On-site; ZAR 1,000,000 - 1,600,000; Full time

Job summary

EQPLUS TECHNOLOGIES PTY LTD in Cape Town is seeking a seasoned IT Operations Lead to drive service delivery and performance across major accounts. Based on site in Cape Town, you will manage SLAs, coordinate with global teams, and steer initiatives to optimize operations.

Qualifications include a graduate degree with strong ITSM, networking, and information security knowledge; experience with large user bases and IT assets. US time zone alignment and shift work are required.

Qualifications

• Master's degree advantageous.
• Graduate qualification in relevant field preferred.
• Experience in leading IT operations and service delivery.

Responsibilities

• Oversee IT operations and service delivery across key client accounts.
• Monitor SLAs and lead operational reviews; drive improvements.
• Manage compliance, information security, incidents, and IT assets.
• Lead implementations, service transitions, projects, and new site setups.
• Coordinate with local and international teams to maintain service standards.
• Manage operational costs and improve productivity.

Skills

Networking

ITSM

Stakeholder management

Communication

Information security

Education

Master's degree

Graduate qualification

Tools

Microsoft Office

Microsoft Project

Visio

Job description

EQPLUS TECHNOLOGIES PTY LTD in Cape Town is seeking a seasoned IT Operations Lead to drive service delivery and performance across major accounts. Based on site in Cape Town, you will manage SLAs, coordinate with global teams, and steer initiatives to optimize operations.

Qualifications include a graduate degree with strong ITSM, networking, and information security knowledge; experience with large user bases and IT assets. US time zone alignment and shift work are required.