Senior IT Helpdesk Lead - Hybrid, Mentoring & Growth

Placements24; Randburg; Hybrid; ZAR 420,000 - 560,000; Full time

Benefits offered by this job

Private medical insurance

Retirement fund

Performance bonuses

Generous annual leave

Hybrid role

Job summary

Placements24 in Randburg, Gauteng, seeks a Senior IT Helpdesk Technician to lead and enhance the support team. You will handle complex issues, mentor juniors, and contribute to IT strategy in a hybrid setup with strong emphasis on governance and documentation.

The role requires 5+ years in IT support, with leadership experience, and certifications such as MCSE, CCNA or ITIL. A comprehensive benefits package and career growth await.

Qualifications

• Minimum 5 years in IT support with at least 2 years in a senior/lead role.
• Strong knowledge of Windows Server, Active Directory and network infrastructure.
• Experience mentoring junior technicians and providing leadership.

Responsibilities

• Provide advanced technical support for complex hardware, software, and network issues.
• Mentor and guide junior helpdesk technicians, providing training and support.
• Manage and resolve escalated IT support tickets promptly and efficiently.
• Oversee installation, configuration, and maintenance of IT systems and infrastructure.
• Develop and implement IT support policies and procedures.
• Contribute to IT projects, including system upgrades and technology rollouts.
• Maintain comprehensive IT documentation and knowledge base articles.
• Analyze IT performance data to identify areas for improvement and implement solutions.

Skills

Leadership

IT Support

Windows Server

Active Directory

Network troubleshooting

Mentoring

Communication

Education

MCSE

CCNA

ITIL

Tools

ITSM tools

Job description

Placements24 in Randburg, Gauteng, seeks a Senior IT Helpdesk Technician to lead and enhance the support team. You will handle complex issues, mentor juniors, and contribute to IT strategy in a hybrid setup with strong emphasis on governance and documentation.

The role requires 5+ years in IT support, with leadership experience, and certifications such as MCSE, CCNA or ITIL. A comprehensive benefits package and career growth await.