Senior IT Support Lead — Hybrid, Growth & Impact

Placements24; Vereeniging; Hybrid; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Hybrid work model

Medical and retirement benefits

Generous annual leave and sick leave

Job summary

Placements24 in Vereeniging, Gauteng seeks a Senior Technical Support Specialist to enhance IT support capabilities. This hybrid role blends on-site engagement with remote flexibility, demanding proactive leadership and a strong commitment to delivering exceptional IT services.

You will troubleshoot complex issues, mentor junior staff, and collaborate with IT management on system upgrades, security, and best practices to ensure optimal performance of IT systems.

Qualifications

• Minimum 5 years of experience in technical support.
• In-depth knowledge of operating systems, network infrastructure, and enterprise applications.
• Proven ability to troubleshoot multi-faceted technical issues.
• Experience with ITIL is advantageous.

Responsibilities

• Provide expert-level technical support for complex hardware, software, and network issues.
• Diagnose, troubleshoot, and resolve advanced system problems involving multiple components.
• Develop and implement solutions to recurring issues and document best practices.
• Mentor junior staff and share knowledge and expertise.
• Manage and prioritize incoming support requests for timely resolution.

Skills

Technical support

Problem solving

Leadership

Communication

Analytical

Networking

Troubleshooting

ITIL

Education

Bachelor's degree in Information Technology or related field

MCSE certification

CCNA certification

Job description

Placements24 in Vereeniging, Gauteng seeks a Senior Technical Support Specialist to enhance IT support capabilities. This hybrid role blends on-site engagement with remote flexibility, demanding proactive leadership and a strong commitment to delivering exceptional IT services.

You will troubleshoot complex issues, mentor junior staff, and collaborate with IT management on system upgrades, security, and best practices to ensure optimal performance of IT systems.