Senior Hotel Operations & Guest Experience Leader

Campsbayretreat; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive remuneration

Senior leadership role

Structured support

Career growth

Job summary

Camps Bay Retreat in Camps Bay, Cape Town, invites an accomplished Hotel Manager to lead day-to-day operations with a Pure Hosting approach. You will oversee all departments through Heads of Department, ensuring guests feel welcomed, recognised and that their stay is seamless from arrival to departure.

Reporting into the senior operations team, you will drive service standards, manage budgets and guide HR & recruitment, maintaining high safety and compliance while acting as the on-site

Qualifications

• Relevant tertiary qualification in Hospitality Management or related field.
• Minimum two years' experience in Hotel Manager or similar senior role within a 4- or 5-star environment.
• Strong operational understanding across rooms, food and beverage and guest service delivery.
• Proven leadership experience in a fast-paced hospitality environment.
• Strong financial awareness including budgets, cost control and reporting.
• Confident communicator with a strong leadership presence.
• High attention to detail and strong problem-solving ability.
• A genuine passion for hospitality, with the ability to make guests feel welcomed, recognised and that they truly belong.
• Ability to lead teams through accountability, presence and consistency.
• Flexible and available to operate within a seven-day hotel environment.

Responsibilities

• Lead the property through a Pure Hosting approach that creates genuine belonging and encourages guests to return.
• Take full ownership of daily hotel operations across all departments, ensuring smooth coordination and operational consistency.
• Lead, support and hold Heads of Department accountable for service standards, productivity and team performance.
• Maintain a visible, hands-on presence across the property during key guest and operational moments.
• Foster a culture where every team member sees themselves as a host first, creating meaningful moments that strengthen guest loyalty and protect the atmosphere of the property.
• Ensure consistently high standards across accommodation, food and beverage, public areas and guest interactions.
• Oversee staffing structures, rostering, duty management and operational coverage across a seven-day environment.
• Ensure SOPs, presentation standards, cleanliness and operational readiness are maintained at all times.
• Manage guest feedback, complaints and online reputation platforms proactively and professionally.
• Drive service improvement through guest feedback, operational insight and team engagement.
• Monitor budgets, labour costs, stock control, purchasing processes and overall operational expenditure.
• Work closely with Finance to review income statements, explain variances and maintain financial discipline.
• Ensure compliance with health and safety, legislative requirements and operational audits across the property.
• Lead day-to-day team performance, coaching and development while working closely with HR on recruitment and employee relations.
• Maintain effective communication and alignment across all departments and operational teams.
• Support group operational requirements and provide senior operational cover, including duty and night management where required.
• Ensure operational decisions support both business performance and the feeling of belonging that defines the Village n Life guest journey.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Hospitality knowledge

Education

Bachelor's degree in Hospitality Management

Job description

Camps Bay Retreat in Camps Bay, Cape Town, invites an accomplished Hotel Manager to lead day-to-day operations with a Pure Hosting approach. You will oversee all departments through Heads of Department, ensuring guests feel welcomed, recognised and that their stay is seamless from arrival to departure.

Reporting into the senior operations team, you will drive service standards, manage budgets and guide HR & recruitment, maintaining high safety and compliance while acting as the on-site