Assistant Hotel Manager/Host

Career Custodians; South Africa; On-site; ZAR 260,000 - 380,000; Full time

Job summary

Camps Bay Retreat is seeking a dynamic Assistant Hotel Manager/Host to join our luxury boutique hotel team. You will work closely with guests, anticipate needs, manage daily operations, and support delivery of our high standards.

This role combines guest services with front office coordination to ensure seamless stays. Responsibilities include welcoming guests, assisting with check-in/check-out, coordinating with departments, and overseeing event logistics for weddings and corporate gatherings,

Qualifications

• Grade 12 or equivalent.
• Professional level English (read/write/speak).
• Computer literate in MS Office.
• Accommodation Certificate/Hotel School diploma advantageous.
• Driver's license.
• Financial Diploma advantageous.
• Previous experience in a luxurious hotel environment.
• Familiar with Front Office / Reservations procedures.
• Opera experience essential.

Responsibilities

• Welcome guests and prepare accommodations per standards.
• Assist with check-in and check-out.
• Ensure guests have an amazing experience.
• Coordinate with departments to ensure seamless service.
• Oversee event logistics for weddings and corporate events.
• Provide guidance, support and genuine care to guests.

Skills

Guest services

Communication

Team coordination

Microsoft Office proficiency

Education

Grade 12

Hotel certificate/diploma

Financial diploma

Tools

Opera hotel software

MS Office

Job description

About us:

Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.

Who We're Looking For:

Camps Bay Retreat is a hidden gem set against the backdrop of the Twelve Apostles Mountain Range and the Atlantic Ocean, offering a perfect blend of luxury and nature in the heart of Camps Bay. This boutique hotel is surrounded by expansive gardens, ancient trees, and flowing waterfalls, providing an oasis of calm. Camps Bay Retreat is looking for a dynamic Assistant Hotel Manager/Host, you will work closely with our guests, anticipating their needs, managing daily operations, and supporting the seamless delivery of our high standards. Whether it’s a luxurious wedding, a high-profile corporate event, or an intimate gathering, you’ll ensure each experience is personalised and unforgettable. Your role will involve coordinating with different departments, overseeing event logistics, and creating an environment where every detail is expertly executed. With a passion for hospitality and a commitment to excellence, you’ll be the friendly face guests rely on, providing guidance, support, and genuine care. If you’re ready to bring our guests’ visions to life and help create lasting memories, we would love to welcome you to our team at Camps Bay Retreat.

What Is Required:

To welcome guests and ensure that their accommodation is ready according to the company set standards. Assisting guests with the check-in and check-out processes. Ensuring that the guests have an amazing experience while staying at the property.

Minimum Requirements:

• Grade 12 or Equivalent
• Must speak, read, write and understand English at a professional level
• Computer literate level 2 minimum experience in Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)
• Accommodation Certificate/ Hotel School diploma is advantageous
• Drivers’ license
• Financial Diploma (Advantageous)
• Previous experience in the same or similar position in a luxurious hotel environment
• Familiar with all duties and procedures in Front Office / Reservations Department
• MS Office (Word, Excel and Email) is essential
• Opera experience is essential