Assistant Hotel Manager/Host

Career Custodians; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Camps Bay Retreat in Camps Bay, Cape Town, is seeking an Assistant Hotel Manager/Host to join our luxury team. You will work closely with guests, anticipate needs, manage daily operations, and support flawless service delivery to meet our high standards.

The role requires hands-on Front Office experience, strong English, and the ability to coordinate with departments for events and guest experiences. Join us to help create personalised and unforgettable stays.

Qualifications

• Grade 12 or equivalent.
• Professional-level English (speaking, reading, writing).
• Proficient in Microsoft Office applications.
• Opera experience is essential.
• Experience in Front Office/Reservations in a luxury hotel.

Responsibilities

• Welcome guests and ensure their accommodation is ready to standards.
• Assist guests with check-in and check-out.
• Ensure guests have an amazing experience during their stay.
• Coordinate with different departments and oversee event logistics.
• Provide guidance and support with exceptional care.

Skills

Front Office experience

Guest relations

Team coordination

Education

Grade 12 or Equivalent

Accommodation Certificate/ Hotel School diploma

Financial Diploma

Tools

Opera experience

MS Office

Job description

About us:

Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.

Who We're Looking For:

Camps Bay Retreat is a hidden gem set against the backdrop of the Twelve Apostles Mountain Range and the Atlantic Ocean, offering a perfect blend of luxury and nature in the heart of Camps Bay. This boutique hotel is surrounded by expansive gardens, ancient trees, and flowing waterfalls, providing an oasis of calm. Camps Bay Retreat is looking for a dynamic Assistant Hotel Manager/Host, you will work closely with our guests, anticipating their needs, managing daily operations, and supporting the seamless delivery of our high standards. Whether it’s a luxurious wedding, a high-profile corporate event, or an intimate gathering, you’ll ensure each experience is personalised and unforgettable. Your role will involve coordinating with different departments, overseeing event logistics, and creating an environment where every detail is expertly executed. With a passion for hospitality and a commitment to excellence, you’ll be the friendly face guests rely on, providing guidance, support, and genuine care. If you’re ready to bring our guests’ visions to life and help create lasting memories, we would love to welcome you to our team at Camps Bay Retreat.

What Is Required:

To welcome guests and ensure that their accommodation is ready according to the company set standards. Assisting guests with the check-in and check-out processes. Ensuring that the guests have an amazing experience while staying at the property.

Minimum Requirements:

• Grade 12 or Equivalent
• Must speak, read, write and understand English at a professional level
• Computer literate level 2 minimum experience in Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)
• Accommodation Certificate/ Hotel School diploma is advantageous
• Drivers’ license
• Financial Diploma (Advantageous)
• Previous experience in the same or similar position in a luxurious hotel environment
• Familiar with all duties and procedures in Front Office / Reservations Department
• MS Office (Word, Excel and Email) is essential
• Opera experience is essential