Remote Hospitality Operations Specialist

Placements24; Bloemfontein; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Remote work stipend

Flexible working hours

Professional development opportunities

Health and wellness programs

Job summary

Placements24 is seeking a detail-oriented Remote Hospitality Operations Specialist to support operations across multiple properties from a fully remote team. You will manage online bookings, optimize PMS usage, and guide on-site staff from afar to ensure high guest satisfaction.

The role requires 4+ years in hospitality operations, strong communication and analytical skills, and the ability to work independently with minimal supervision.

Qualifications

• Minimum of 4 years of experience in hospitality operations, hotel management, or related field.
• Ability to manage multiple tasks and projects remotely with minimal supervision.
• Proficiency with PMS, booking engines and OTAs.
• Excellent communication, problem-solving and analytical skills.
• Self-motivated and able to work independently.

Responsibilities

• Manage and optimize online booking platforms and PMS for accuracy and efficiency.
• Provide remote support to on-site staff and implement solutions.
• Monitor reviews and guest feedback to improve reputation and satisfaction.
• Develop and refine operational procedures and training materials for staff.
• Coordinate with departments to ensure seamless guest experiences and service delivery.
• Analyze data to identify improvements and cost-saving opportunities.

Skills

PMS proficiency

Remote work

Analytical skills

Communication skills

Hospitality operations

Tools

Property management systems (PMS)

Booking engines

Online travel agencies (OTAs)

Job description

About the Role

Our client is looking for a detail-oriented and proactive Remote Hospitality Operations Specialist to join their fully remote team, supporting operations across various properties. In this role, you will be instrumental in ensuring the smooth functioning of hospitality services, managing online presence, and optimizing operational efficiency from a distance. You will leverage technology to communicate with on-site teams, manage reservations, and implement best practices. This is an ideal opportunity for a seasoned hospitality professional who thrives in an independent, remote work setting and possesses strong organizational and problem-solving skills.

Key Responsibilities

• Manage and optimize online booking platforms and property management systems to ensure accuracy and efficiency.
• Provide remote support and guidance to on-site hotel staff, addressing operational challenges and implementing solutions.
• Monitor online reviews and guest feedback, developing strategies to enhance online reputation and guest satisfaction.
• Assist in developing and refining operational procedures and training materials for hospitality staff.
• Coordinate with various departments to ensure seamless guest experiences and efficient service delivery.
• Analyze operational data to identify areas for improvement and implement cost-saving measures.

Requirements

• Minimum of 4 years of experience in hospitality operations, hotel management, or a related field.
• Proven ability to manage multiple tasks and projects effectively in a remote setting.
• Proficiency with property management systems (PMS), booking engines, and online travel agencies (OTAs).
• Excellent communication, problem-solving, and analytical skills.
• Self-motivated and able to work independently with minimal supervision.

Benefits

• Competitive salary and remote work stipend.
• Flexible working hours, enabling a work-life balance.
• Opportunities for professional development and remote team collaboration.
• Contribution to health and wellness programs.
• The ability to work from anywhere within your preferred remote setup.