Senior Health & Wellness Navigator

Placements24; LegKraal Gate; Hybrid; ZAR 420,000 - 700,000; Full time

Benefits offered by this job

Competitive salary commensurate with ~

Hybrid work model

Impactful community health work

Professional development opportunities

Supportive team environment

Advancement opportunities

Job summary

Placements24 is partnering with a health and wellness organization in Mahikeng, North West, to recruit a Senior Health & Wellness Navigator. You will guide individuals through healthcare systems, develop personalized navigation plans, and advocate for access to services.

In this hybrid role, you will conduct needs assessments, connect clients with providers, educate on preventive care, and collaborate with local professionals to improve community health outcomes.

Qualifications

• Bachelor’s degree in Public Health, Social Work, Nursing, Health Administration, or related field.
• Minimum of 5 years of experience in case management, health navigation, social work, or patient advocacy.
• Strong knowledge of the North West healthcare system and local wellness resources.
• Proficient in CRM systems and digital health records.

Responsibilities

• Conduct comprehensive needs assessments to understand clients' health goals and barriers.
• Develop personalized health navigation plans.
• Connect clients with healthcare providers, specialists, and community resources.
• Provide ongoing support and follow-up.
• Advocate for clients navigating insurance, appointments, and treatment options.
• Educate clients on preventative health measures and wellness programs.
• Maintain confidential client records.
• Collaborate with healthcare professionals and community organizations.
• Develop and deliver workshops on health navigation and wellness.
• Contribute to strategic development of navigation services.

Skills

Excellent communication

Active listening

CRM proficiency

Independent worker

Team collaboration

Problem solving

Driver's license

Education

Bachelor’s degree in Public Health, Social Work, Nursing, Health Administration, or related field

Tools

CRM systems

Job description

About the Role

Our client, a forward-thinking health and wellness organization in Mahikeng, North West , is looking for a Senior Health & Wellness Navigator to join their expanding team. In this crucial role, you will guide individuals and families through complex healthcare systems, helping them access appropriate wellness services, and advocating for their health needs. This position requires a compassionate individual with extensive knowledge of local health resources, community services, and various wellness modalities. You will be responsible for conducting needs assessments, developing personalized navigation plans, connecting clients with providers, and empowering them to make informed health decisions. The ideal candidate is a proactive problem-solver, an excellent communicator, and deeply committed to improving health outcomes within the community. This hybrid role offers the opportunity to make a significant impact and shape the delivery of wellness support in the North West region.

Key Responsibilities

• Conduct comprehensive needs assessments to understand clients' health and wellness goals and barriers.
• Develop personalized health and wellness navigation plans tailored to individual client needs.
• Connect clients with appropriate healthcare providers, specialists, and community wellness resources.
• Provide ongoing support and follow-up to ensure clients access and benefit from services.
• Act as an advocate for clients, helping them navigate insurance, appointments, and treatment options.
• Educate clients on preventative health measures and available wellness programs.
• Maintain accurate and confidential client records and documentation.
• Stay informed about local health policies, available services, and emerging wellness trends.
• Collaborate with healthcare professionals, social workers, and community organizations.
• Develop and deliver workshops or information sessions on health navigation and wellness.
• Contribute to the strategic development of the organization's navigation services.

Requirements

• A Bachelor's degree in Public Health, Social Work, Nursing, Health Administration, or a related field.
• Minimum of 5 years of experience in case management, health navigation, social work, or a related patient advocacy role.
• Strong knowledge of the healthcare system, community resources, and wellness services in the North West region.
• Excellent communication, interpersonal, and active listening skills.
• Proven ability to develop and implement client-centered service plans.
• Proficiency in using CRM systems and digital health record-keeping tools.
• Strong problem-solving and organizational skills.
• Demonstrated ability to work independently and as part of a collaborative team.
• Compassionate demeanor and a commitment to serving diverse populations.
• Valid driver's license and willingness to travel within the region for client meetings.

Benefits

• Competitive salary commensurate with experience and qualifications.
• Hybrid work model offering a balance of remote and in-office work.
• Opportunity to make a meaningful impact on community health.
• Professional development and training opportunities.
• Supportive and collaborative team environment in Mahikeng .
• Potential for advancement within a growing organization.