Head Receptionist

Christine Loopstra; Somerset West; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Christine Loopstra's client, a luxury 5-star country estate in Somerset West, is seeking a professional and service-driven Head Receptionist to lead the Front Office team and ensure warm, personalised guest experiences.

Responsibilities include overseeing Reception operations, managing check-ins/check-outs, supervising staff, resolving guest queries, upselling facilities, and maintaining strict cash controls.

Qualifications

• 3-5 years of Front Office experience in luxury hotel.
• Supervisory or senior leadership experience.
• Relevant hospitality qualification.
• Protel PMS experience advantageous.
• Willing to work weekends/public holidays.

Responsibilities

• Oversee Reception operations during shifts as senior point of contact.
• Manage check-ins, check-outs, guest accounts, and golf-related transactions in the PMS.
• Lead and supervise team, resolve guest queries or complaints, and upsell hotel facilities.
• Balance cash, manage floats, and end-of-shift financial controls.

Skills

Front Office leadership

Cash handling

Guest service

Communication skills

Shift flexibility

Education

Hospitality qualification

Tools

Protel PMS

Job description

Market related Monthly Basic Salary (Company provident fund contribution | staff wellness benefits, Market related)

HOTEL : HEAD RECEPTIONIST

Somerset West: My client, a luxury 5-star country estate in the heart of the Cape Winelands, is seeking a professional and service-driven Head Receptionist to join their Front Office team. This role is ideally suited to a hospitality professional with strong leadership and front desk experience who thrives in a premium environment and is committed to delivering warm, personalised, and seamless guest experiences.

Purpose of the role

To serve as a key guest-facing leader, overseeing Reception operations during assigned shifts, guiding the team, and ensuring all service, administrative, and financial procedures consistently meet luxury 5-star standards.

Responsibilities include but are not limited to

• Take responsibility for the smooth operation of Reception, acting as the senior point of contact in the Front Office Manager's absence
• Manage check-ins, check-outs, guest accounts, and golf-related transactions using the property management system
• Lead and supervise team members, resolve guest queries or complaints effectively, and upsell hotel facilities
• Balance cash, manage floats, and ensure strict control over financial transactions and end-of-shift procedures

Criteria

• 3-5 years of Front Office experience in a luxury 4/5-star hotel, with at least 1-2 years in a supervisory or senior leadership position
• A relevant hospitality, hotel management, or tourism qualification
• Proficiency in hotel property management systems (Protel is highly advantageous)
• Strong administrative, communication, and cash-up skills, with a flexible approach to working shifts, weekends, and public holidays

Note that consideration will only be given to applicants who have experience in an equal role in the hospitality industry and who are currently resident in or near Somerset West or those who are planning to relocate