Luxury Front Office Leader — Premium Guest Experience

Christine Loopstra; Somerset West; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Christine Loopstra's client, a luxury 5-star country estate in Somerset West, is seeking a professional and service-driven Head Receptionist to lead the Front Office team and ensure warm, personalised guest experiences.

Responsibilities include overseeing Reception operations, managing check-ins/check-outs, supervising staff, resolving guest queries, upselling facilities, and maintaining strict cash controls.

Qualifications

• 3-5 years of Front Office experience in luxury hotel.
• Supervisory or senior leadership experience.
• Relevant hospitality qualification.
• Protel PMS experience advantageous.
• Willing to work weekends/public holidays.

Responsibilities

• Oversee Reception operations during shifts as senior point of contact.
• Manage check-ins, check-outs, guest accounts, and golf-related transactions in the PMS.
• Lead and supervise team, resolve guest queries or complaints, and upsell hotel facilities.
• Balance cash, manage floats, and end-of-shift financial controls.

Skills

Front Office leadership

Cash handling

Guest service

Communication skills

Shift flexibility

Education

Hospitality qualification

Tools

Protel PMS

Job description

Christine Loopstra's client, a luxury 5-star country estate in Somerset West, is seeking a professional and service-driven Head Receptionist to lead the Front Office team and ensure warm, personalised guest experiences.

Responsibilities include overseeing Reception operations, managing check-ins/check-outs, supervising staff, resolving guest queries, upselling facilities, and maintaining strict cash controls.