Senior Floor Manager

Phoenix Recruitment; Stellenbosch; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A wine estate in South Africa is looking for a skilled Senior Floor Manager to oversee restaurant operations and staff. The ideal candidate should have at least 3 years of senior experience in a fine-dining environment, excellent knowledge of wine, and a passion for hospitality. Responsibilities include staff management, performance evaluation, and ensuring top service levels. A post-matric qualification is advantageous and knowledge of restaurant software is required.

Qualifications

• At least 3 years of senior experience in a high-end restaurant environment.
• Good knowledge of duties and procedures in a restaurant environment.
• Experience in large restaurants is beneficial.

Responsibilities

• Assist in all areas where needed.
• Check that all duties have been completed by floor staff.
• Conduct staff performance evaluations.
• Daily cash-up.
• Deal with customers, compliments and complaints, follow up.

Skills

Hospitality passion

Attention to detail

Leadership

Customer service

Restaurant procedures knowledge

Computer knowledge

Fine-dining experience

Wine knowledge

Education

Grade 12

Post-matric qualification

Tools

Restaurant software

Job description

Overview

Wine Estate in the Helderberg Mountain near Stellenbosch is looking for a Senior Floor Manager.

The candidate should be well-spoken, well-presented and passionate about hospitality, as well as be disciplined, hardworking, technically focused and task orientated who can work at a high pace in a predictable manner with great attention to detail.

Duties

• Assist in all areas where needed
• Checking that all duties have been completed by floor staff.
• Conduct staff performance evaluations
• Daily Cash-up
• Deal with customers, compliments and complaints, follow up etc.
• Implement and follow the rules of the company
• Maintain and sustain top service levels
• Maintain dress code standards
• Manage a large staff complement
• Opening and closing duties
• Present a positive image of the company

Requirements

• Grade 12
• Post-matric qualification is advantageous
• At least 3 years of senior experience in a high-end restaurant environment
• Good knowledge of duties and procedures in a restaurant environment.
• Computer knowledge
• Knowledge of restaurant software
• Experience in large restaurants is beneficial
• Must have fine-dining / high end restaurant experience
• Excellent wine knowledge will be an advantage