Business Operations Manager

InsideOut; South Africa; Remote; ZAR 600,000 - 900,000; Full time

Job summary

InsideOut is seeking a hands-on Business Operations Manager to bridge strategy and execution from a remote South Africa base. You will optimize workflows, coordinate cross-functional initiatives, and scale processes for a U.S.-based company.

The role requires 3+ years in operations, a sharp commercial mindset, strong analytical skills, and fluent English. You’ll work with vendors, internal systems, and KPI tracking across time zones.

Qualifications

• 3+ years of experience in business operations, operations management, or a related field.
• Strong commercial mindset with analytical and problem-solving capabilities.
• Highly organized, process-oriented, and able to prioritize tasks in a fast-paced environment.
• Excellent written and spoken English communication with strong stakeholder-management skills.
• Based in South Africa with reliable laptop and internet; available to work U.S. business hours.
• Experience supporting U.S. or international businesses.

Responsibilities

• Optimize core business processes and develop workflows and SOPs to remove bottlenecks.
• Translate strategic priorities into structured, actionable plans.
• Monitor operational KPIs and manage internal systems and tech implementations.
• Coordinate cross-functional projects across vendors, teams, and stakeholders.
• Support growth initiatives and operational scaling projects.

Skills

Business operations

Project management

Strategic thinking

KPI management

Stakeholder management

Job description

Exciting Remote Opportunity! We're Hiring a Business Operations Manager!

Are you a commercially minded operations leader who excels at bridging strategy and hands-on execution? We are seeking a full-time Business Operations Manager based in South Africa to help optimize workflows, manage cross-functional initiatives, and scale business processes for a U.S.-based company!

C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift.

Job Details at a Glance

• Job Title: Business Operations Manager
• Job ID: IOHMEL1
• Location: Remote — South Africa
• Job Status: Full Time
• Work Schedule: U.S. Time Zone alignment required (Monday–Friday)

About the Role

This is a hands-on, commercially focused role for someone who can move seamlessly between strategy and execution—taking high-level leadership goals from idea through to organized, measurable, and scalable processes. You will identify bottlenecks, manage internal systems, oversee cross-functional projects, and align stakeholders to keep operations scaling smoothly.

• Business Process Optimization: Manage and improve core business processes, building and refining workflows and SOPs to eliminate operational bottlenecks.
• Strategic Execution: Support leadership with operational planning, turning high-level business priorities into structured, actionable plans.
• KPI & System Management: Monitor operational KPIs and deliverables while managing internal software systems and technology implementations.
• Cross-Functional Coordination: Coordinate cross-functional projects, managing alignment across vendors, internal team members, and external stakeholders.
• Growth & Special Projects: Assist with key business growth initiatives, process enhancements, and operational scaling projects.

Qualifications & Requirements

• Experience: 3+ years of experience in business operations, operations management, project management, or a related field.
• Business Acumen: Strong commercial mindset with robust analytical and problem-solving capabilities.
• Process Discipline: Highly organized, process-oriented, and able to prioritize tasks in a fast-paced environment.
• Communication: Professional written and spoken English communication with strong stakeholder-management skills.
• Self-Direction: Comfortable working with limited supervision and driving tasks to completion independently.
• Workplace Setup: Based in South Africa with an owned reliable laptop, fast and stable internet connection, and full commitment to U.S. business hours.
• Prior experience supporting U.S. or international businesses.