E-commerce Ops & Social Media Lead

Placements24; Midrand; On-site; ZAR 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical and retirement contributions

Midrand facility

Job summary

Placements24 in Midrand, Gauteng, seeks an experienced E-commerce Operations & Social Media Manager to oversee the online store, order fulfillment integration, inventory control, and customer service. You will drive growth by crafting engaging social media strategies, content and email campaigns while ensuring a seamless user experience and high conversion rates.

The role requires a minimum of 6 years in e-commerce operations with a strong social media marketing background, proficiency with

Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• 6+ years of experience in e-commerce operations and management with a strong social media component.
• Proven experience with e-commerce platforms (Shopify, Magento).
• Proven track record in social media strategy and campaigns.
• Proficiency in e-commerce analytics, Google Analytics, and social media management tools.

Responsibilities

• Manage all aspects of the e-commerce platform including website performance, order fulfillment integration, inventory management, and customer service.
• Develop and execute social media strategies to increase brand awareness, engagement, and customer loyalty.
• Oversee content creation for social media, website, and email marketing campaigns.
• Analyze sales data, website analytics, and social metrics to optimize performance and drive conversions.
• Implement and manage paid social media advertising campaigns to meet objectives.
• Collaborate with suppliers, logistics, and internal teams to ensure efficient order processing and delivery.
• Monitor customer feedback and reviews, responding to maintain satisfaction.
• Stay updated on e-commerce best practices and trends.
• Manage the e-commerce marketing budget.
• Ensure the website is optimized for SEO and UX.

Skills

E-commerce operations

Social media marketing

Data analytics

Budget management

Vendor/logistics coordination

Communication

Education

Bachelor's degree

Tools

Shopify

Magento

Google Analytics

Google Ads

Facebook Ads

Job description

Placements24 in Midrand, Gauteng, seeks an experienced E-commerce Operations & Social Media Manager to oversee the online store, order fulfillment integration, inventory control, and customer service. You will drive growth by crafting engaging social media strategies, content and email campaigns while ensuring a seamless user experience and high conversion rates.

The role requires a minimum of 6 years in e-commerce operations with a strong social media marketing background, proficiency with